Social Media

2 days ago


Downtown Core, Singapore Foot Locker Corporate Services, Inc. Full time

Ensure that all customer facing support content is relevant and located in the right part of the customers’ online journey.
- Develop comprehensive documentation that meets organizational standards.
- Obtain a deep understanding of processes to translate service information into simple and engaging content.
- Copy write user-friendly content that meets the needs of the target audience, turning data-driven insights into improved or new self-support content.
- Evaluate current content and develop innovative approaches for improvement.
- Research, outline, write, and edit new and existing content, working closely with various departments to understand cross departmental processes.
- Review and update user-generated content to align with the moderation policy for each platform.
- Handle crisis management, bad reviews, and negative news.
- Support automation projects connected to customer service.

Qualifications:

- Ability to think on your feet and make the right call when addressing hot topics.
- Keen, customer-oriented with excellent multitasking, time management, and organizational skills.
- Demonstrated experience as a Social Media Marketer or a Digital Media Specialist
- Exceptional consulting, writing, editing
- Experience with Zendesk
- Experienced in writing and creating process documentation that is both accurate as well as easy to comprehend.
- Experienced in knowledge monitoring and improvement methodologies.
- 2+ years' experience in a content writing role for service or marketing purposes.
- Able to operate in a fast paced, dynamic environment and able to work under pressure.
- Excellent written and verbal communication skills in English.
- A team player with excellent interpersonal skills.



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