Program Manager
3 days ago
Summary of Key Responsibilities:
- Program Manager for transitioned programs from Gexpro Services to TCR
- Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
- Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
- Working independently and/or with cross-functional team members to resolve complex escalations from customers such as resolving shortages, possible line down, quality issues.
- Guarantee parts are ordered timely to ensure on-time delivery.
- Identify key parts for overseas COGS deflation and own execution on deflationary efforts.
- Drive process improvements.
- Ensure prompt payment on invoicing.
- Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
- Provide technical and product knowledge support to supplier and customer base through coordinated quarterly discussions to ensure account is properly maintained.
Requirements: The candidate should possess the ability to define and execute against program requirements. The Program Manager should possess a combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills to drive decisions with influence presenting to senior executives.
Additional Requirements:
- Strong industrial B and C-class level component knowledge including but not limited to mechanical/ electrical products, fasteners, and fabricated goods.
- Strong sales and/or service background.
- Proven success in a leadership position.
- Excellent communication and interpersonal skills.
- Exceptional problem-solving skills and a solutions-based mindset to drive decisions with influence.
- Entrepreneurial self-starter with a high degree of self-confidence, passion, initiative, and a commitment to teamwork and customer service.
- Ability to drive results without a great deal of direct supervision.
- High attention to detail and level of accuracy in processing orders and maintaining records.
- Excellent time management skills with the proven ability to manage multiple tasks and projects simultaneously.
- Familiarity with Microsoft Offices, specifically Microsoft Excel as well as relevant ERP systems and Customer Relation Management tools (CRM) would be advantageous.
Candidates with more than 5 years relevant experience may be considered for senior positions and remuneration will be commensurate with experience.
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