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Clinic Operations Executive
4 weeks ago
This role reports to the Clinic Operations Manager of the Group. Bridgepoint Health is an operating entity of Sheares Healthcare. As a clinic operations executive, you are the first line support to assist with the administrative and operational support of the clinic. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.
The Job
1. Operational Readiness- Ensure clinic’s operational readiness
- Ensure up to date information related to clinic operations (e.g. operating hours)
- Ensure that clinic assets are in optimal working condition, through planned review cycles and collaboration with clinics, facility management, IT teams
- Ensure optimal staffing levels and resource allocation and rostering is timely and adequate
- Keep abreast of latest ministry guidelines, ensure clinic’s compliance to regulatory standards, assist in licensing requirements and clinic licensing needs
- Ensure stock levels (consumables and non-consumables) are sufficient to support clinic operations
- Assist in the drafting of workflows and SOPs
- Assist in the periodic audit of workflow, SOP compliance
- Work closely with HQ and Clinic team to refine and optimize workflows and SOPs consistently
- Assist in training of clinic staff and managing staff development to enhance their skills and performance
- Manage patient appointments and follow-ups to optimize clinic efficiency
- Work with vendors, suppliers, and contractors to ensure all materials and equipment align with project timelines, quality standards, and budget requirements.
- Work with TPA/clients for clarification of claims and furnishing of supporting documents
- Work with relevant agencies and PCN coordinators if there are follow ups for claims related to government schemes
- Handle patient feedback, coordinate internal escalation process and track to resolution
- Work with Facility Management to coordinate with clinics on the preventive maintenance of the clinic
- Work with clinic to raise IT related tickets for support/resolution
- Collating documents and submission of documents in a timely manner
- Assist with procurement related matters if necessary
- Assist clinic with patient refund (approval and execution)
- Support projects taken on by the group including but not limited to onsite health screening projects
- Support B2B related matters
- Support on tender documentations and administrative work
- Assist HR in employee related claims, administering of employee feedback and performance review of clinic staff
- Assist Finance in month end closing and collation of documents from clinics
- Assist in the reconciliation of TPA/government related claims and data entry for administrative charges.
- Assist in providing inputs for budget preparation
- Generate corporate invoices for B2B clients
- Ensure proper documentation and filing of all operations related documents
- Secretariat support - Minute taking and follow up tracking
- Assist with tasks otherwise assigned to by Clinic Operations Manager.
- Minimally a diploma in relevant field
- Familiarity with the way of working of a clinic, able to assist in clinic shifts when necessary
- Training will be provided
- Relevant experience in hospitality or healthcare industry is advantageous
- Team player, good interpersonal and communication skills
- Familiarity with various clinic management systems is a plus
- Technology Savvy and computer-literate including use Microsoft Office applications
- Can-do attitude
