Executive, Appointment

2 days ago

Singapore Tan Tock Seng Hospital Full time

JOB SUMMARY

  • Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre.
  • Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs.
  • Continuously review and improve workflow processes to enhance efficiency, reduce costs, and improve service delivery. Implement best practices and innovative solutions.
  • Manage and support various departmental projects, ensuring objectives are achieved on time and within budget. Monitor project progress, address risks, and implement corrective actions when necessary.
  • Prepare and maintain reports and documentation to provide insights into operational performance, project status, and resource utilization. Use data analysis to support strategic decision-making.
  • Work closely with other departments and stakeholders to align project goals and operational strategies. Promote a collaborative environment to achieve shared objectives.
  • Ensure compliance with all relevant regulations and standards. Implement quality assurance measures to maintain high service levels and customer satisfaction.
  • Perform other duties as assigned by Senior Management.

MAIN DUTIES AND RESPONSIBILITIES

SPECIFIC:

Operational Management

  • Oversee daily Contact Centre operations, including inbound/outbound calls, chat, email, and other communication channels.
  • Ensure strict adherence to operational policies and procedures.
  • Monitor call volume, queue times, and resource allocation to maintain service levels.
  • Analyze performance reports to identify areas for improvement and implement corrective actions.
  • Implement strategies to enhance customer experience and satisfaction.
  • Ensure the effective use of department systems (e.g., CRM systems, telephony systems).
  • Collaborate with IT and vendors to resolve technical issues.
  • Assist in preparing and presenting monthly performance metrics to senior management.
  • Coordinate with internal and external departments to support crisis management or emergency response activities.

Project Management

  • Align projects with the department’s or hospital’s long-term goals and objectives.
  • Act as the primary liaison for key stakeholders and sponsors.
  • Communicate project updates, challenges, and successes at the executive level.
  • Ensure the availability of resources (human, financial, and material) to achieve project goals.
  • Identify and mitigate high-level risks effectively.
  • Provide constructive feedback to project teams to optimize outcomes.
  • Support coordination efforts between the Contact Centre and other departments during emergencies or crisis scenarios.

General

  • Ensure proper maintenance, filing, and disposal of forms, documents, and data per hospital policies.
  • Regularly update and document Contact Centre procedures.
  • Maintain accurate records and compile data for submission to management, MOH, and other relevant parties.

JOB REQUIREMENTS

  • At least a tertiary degree from a recognized university. Preferably 2 - 3 years of operations/ project management in a call centre environment.
  • Proficient in using Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
  • Excellent verbal and written communication abilities.
  • Possesses strong analytical skills to handle complex issues, with the capability to collect, organize, analyze, and process information accurately and with attention to detail.
  • A self-motivated individual who thrives under pressure.
  • Capable of multitasking and managing time effectively.
  • Able to work efficiently both independently and as part of a collaborative team.
  • Competent in initiating, delivering, and driving projects independently.

  • Executive (appointments and development department)

    2 weeks ago

    Singapore National University Of Singapore Full time

    Executive (Appointments and Development Department) Job Description The Appointments and Development Department (ADD) oversees academic recognition and development of faculty to enable integrated leadership within the Sing Health Duke-NUS Academic Medical Centre (AMC), a partnership established to harness collective strengths of Duke-NUS’ medical...

  • Executive Secretary

    5 days ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Job Title: Executive Secretary - West AreaAbout the Role:We are seeking an experienced and organized individual to fill the role of Executive Secretary at our office in the West area. This is a unique opportunity for a highly motivated and detail-oriented professional to join our team as a key support staff member.About You:To be successful in this role, you...

  • Gehi appoints new chief financial officer

    3 weeks ago

    Singapore DigiconAsia Full time

    GEHI Appoints New Chief Financial OfficerBEIJING,April 23, 2023/PRNewswire/ — Gravitas Education Holdings, Inc. (“GEHI” or the “Company”) (NYSE: GEHI), a leading early childhood education service provider inChina , announced today that it has appointed Mr.Siyuan Wangas its chief financial officer, effectiveApril 23.Mr. Wang will succeed Mr. Hao...

  • Senior Lifting Operations Specialist

    3 weeks ago

    Singapore Artemis Executive Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Lifting Engineer to join our team at Artemis Executive Solutions.Job DescriptionThe ideal candidate will have a strong background in civil engineering, with a minimum of 5 years of experience in lifting operations for large-scale projects in Singapore. A valid lifting certification from Singapore...

  • Construction Manager

    2 weeks ago

    Singapore Artemis Executive Solutions Full time

    Job DescriptionWe are seeking a seasoned Construction Manager to oversee building projects in Singapore. As a key member of our team, you will be responsible for ensuring timely completion, quality, and safety standards.Main Responsibilities:Lead project teams to achieve project targets, including safety, quality, profit, and timely completion.Identify and...

  • GEHI Appoints New Chief Financial Officer

    2 months ago

    Singapore DigiconAsia Full time

    GEHI Appoints New Chief Financial Officer BEIJING , April 23, 2023 /PRNewswire/ — Gravitas Education Holdings, Inc. (“GEHI” or the “Company”) (NYSE: GEHI), a leading early childhood education service provider in China , announced today that it has appointed Mr. Siyuan Wang as its chief financial officer, effective April 23 . Mr. Wang will...

  • Healthcare Professional

    4 days ago

    Singapore BTI EXECUTIVE SEARCH PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled and experienced Healthcare Professional to join our team at BTI Executive Search PTE. LTD.As a Clinic Nurse, you will work closely with doctors and other staff nurses in the clinic, coordinating health screening tests, minor procedures, administering medications, taking vital signs, and monitoring patient...

  • Administrative Operations Coordinator

    23 hours ago

    Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled and experienced Administrative Executive to join our team at People Profilers Pte Ltd in Kent Ridge. As an Administrative Executive, you will play a crucial role in supporting our finance department with administrative duties.Key ResponsibilitiesMaintain accurate records and accounts for all monies...

  • Healthcare Support Professional

    3 days ago

    Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full time

    Our team at People Profilers (Executive Search) Pte. Ltd. is looking for a skilled Healthcare Support Professional to join our dynamic team.Job Description:We are seeking an individual with excellent communication and interpersonal skills to provide high-quality customer service to patients and visitors in our hospitals.Ensure clinics operational...

  • Healthcare Customer Service Representative

    2 days ago

    Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled and dedicated Patient Service Associate to join our team at People Profilers (Executive Search) Pte. Ltd.About the RoleThis is an exciting opportunity to work in a fast-paced healthcare environment, providing exceptional customer service to patients and visitors.Key ResponsibilitiesEnsure clinics operational...

  • Executive Assistant

    4 weeks ago

    Singapore ACQUITABLE PTE. LTD. Full time

    Job Opportunity: Executive AssistantWe are seeking an organized and detail-oriented individual to join our team as an Executive Assistant.This role will involve managing the executive's calendar, ensuring timely scheduling of meetings and appointments, and making travel arrangements.The ideal candidate will have excellent communication skills, be able to...

  • Senior Executive Support Specialist

    6 days ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Job Summary: Harmony New Energy Auto Service (Singapore) Pte. Ltd. is seeking a highly organized and professional Senior Executive Support Specialist and Chauffeur to provide comprehensive support to our Country Representative. This dual-role position combines the responsibilities of executive assistance with driving duties. The ideal candidate will possess...

  • Executive Support Specialist

    4 days ago

    Singapore DABA PTE LTD Full time

    Job OverviewDABA PTE LTD is seeking an experienced Executive Support Specialist to join our team. This role will provide critical support to senior executives, ensuring seamless day-to-day operations and strategic initiatives.About the RoleThe successful candidate will have a strong background in administration, with expertise in scheduling appointments,...

  • Head of legal

    4 weeks ago

    Singapore Hong Kong Executive Search Full time

    Client A public listed financial services provider specializing in commodities futures brokerage, financial futures brokerage, futures investment consulting, asset management business and fund sales. Responsibilities This position is appointed by the Board of directors and is accountable to the Board. Lead the department of regulatory compliance, legal,...

  • Telemarketing executive

    1 week ago

    Singapore TWP Full time

    Job Title: Telemarketing Executive ( Telemarketer )Up to $18/hour + up to $1,000 monthly incentive (part-time and full-time)No sale is involved, only appointment fixing.Job highlights: Per-hour rate: up to $18/hour (depending on experience).Extra bonus & incentives provided for good performance.Opportunity to promote to team manager to lead a team.Job...

  • Executive Secretary

    2 days ago

    Singapore RGF TALENT SOLUTIONS SINGAPORE PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled and experienced Administrative Executive to join our team at RGF Talent Solutions Singapore PTE. LTD.Company OverviewThe ideal candidate will be working with one of the top Japanese companies in the Construction industry, based in Singapore. Our client is looking for an Admin Executive who can effectively...

  • Executive Secretary

    2 days ago

    Singapore AXISOFT (SINGAPORE) PTE. LTD. Full time

    Job Title: Executive SecretaryWe are seeking a highly organized and skilled Executive Secretary to join our team at AXISOFT (SINGAPORE) PTE. LTD.Company OverviewAXISOFT (SINGAPORE) PTE. LTD. is a dynamic company that offers long-term career prospects and a competitive remuneration package to the appointed candidate.SalaryThe estimated salary for this role is...

  • Secretary

    4 days ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYYou will be responsible for providing support to the Secretary.Job Responsibilities: You need to provide administrative / secretarial support to the HODs and Directors - travel arrangements, calendars, appointment scheduling and drafting of correspondences, etc. You need to ensure meetings are effectively organized and...

  • Executive Support Specialist

    6 days ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Job Description:We are seeking a highly skilled and organized Executive Support Specialist to join our team at Manpower Staffing Services (Singapore) Pte Ltd.Responsibilities:Manage the executive's calendar, ensuring efficient scheduling of meetings, appointments, and events.Coordinate business and personal travel arrangements, including flight bookings and...

  • Executive Assistant

    4 weeks ago

    Singapore NEXIA SINGAPORE PAC Full time

    Are you a detail-oriented and organized individual looking for a challenging role in operations coordination? NEXIA SINGAPORE PAC is seeking an experienced Executive Assistant to join our team.About the RoleWe are seeking a highly skilled Executive Assistant to provide administrative support to our audit team. The successful candidate will be responsible for...