Customer Support Officer
4 days ago
Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender.
Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. Provide a direct reply to Level 1 feedback.
Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.
Route Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.
Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).
Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary.
Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.
For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action.
Job Overview- Date Posted: December 9, 2024
- Location: Changi
- Offered Salary: $2300 - $2400 / month
- Experience: 1
- Qualification: None
- Position Level: Executive
- Number Of Vacancies: 4
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Customer Support Officer
10 hours ago
Changi, Singapore WSH Experts Pte Ltd Full time $2,300 - $2,400Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender.Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s...
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Intern, Customer Support
4 days ago
Changi, Singapore ROHDE & SCHWARZ GmbH & Co. KG Full timeYour tasks Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel Update the...
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Customer Service Officers
2 months ago
Changi, Singapore ST Recruitment Centre Full timeWorking From Rotate Shifts : 645 am - 345pm / 4 pm to 12 pm Customer Support YOUR ROLE; 1. Handle Booking of Events Slots for Members and Corporate Members, Data Record Golfer’s Scorecards , Registration and Issuance of Course Tickets Daily. 2. Ensure that ISO Quality Procedures are Complied With Ensure Important Notices are Displayed on the Notice...
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Facilities Officer
4 days ago
Changi, Singapore Singapore Aero Support Services Pte Ltd Full time18 April 2023|Technical Staff JOB RESPONSIBILITIES Supervise term contractors in the maintenance of properties and facilities to accomplish maintenance program schedule, compliance to regulatory requirements, and to achieve operational efficiency Manage and review service contracts to meet facilities management targets and to achieve...
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Customer Service Officers
2 months ago
Changi, Singapore ST Recruitment Centre Full timeMin. GCE 'N' Levels Rotate Shifts : 645 am - 345pm / 10 am to 8 pm Front Counter / Customer Support. YOUR ROLE; 1. Handle Booking of Events Slots for Members and Corporate Members, Data Record Golfer’s Scorecards , Registration and Issuance of Course Tickets Daily. 2. Ensure that ISO Quality Procedures are Complied With Ensure Important Notices are...
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Customer Service Officers
1 month ago
Changi, Singapore ST Recruitment Centre Full timeMin. GCE 'N' Levels Rotate Shifts : 8 am - 5:15pm / 10 am to 8 pm ( Must Work Weekend & Public Holiday ) Day Off : 2 Days Weekly Front Counter / Customer Support YOUR ROLE; Administrative Tasks; Answer Club’s Facilities / Functions / Programmes Applications & Enquiries Bookings Phone Calls, Tally Daily Cashier Counter , Recording Cheques. Administering...
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Customer Service Officers
4 weeks ago
Changi, Singapore ST Recruitment Centre Full timeMin. GCE 'N' Levels Rotate Shifts : 8 am - 5:15pm / 10 am to 8 pm ( Must Work Weekend & Public Holiday ) Day Off : 2 Days Weekly Front Counter / Customer Support No quota for WORK-PERMITS *** YOUR ROLE; Administrative Tasks; Answer Club’s Facilities / Functions / Programmes Applications & Enquiries Bookings Phone Calls, Tally Daily Cashier Counter ,...
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Customer Service Officers
2 months ago
Changi, Singapore ST Recruitment Centre Full time $2,200Min. GCE 'N' LevelsRotate Shifts : 645 am - 345pm / 10 am to 8 pmFront Counter / Customer Support.YOUR ROLE; Handle Booking of Events Slots for Members and Corporate Members, Data Record Golfer’s Scorecards , Registration and Issuance of Course Tickets Daily. Ensure that ISO Quality Procedures are Complied With Ensure Important Notices are Displayed on the...
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Customer Service Officers
2 months ago
Changi, Singapore ST Recruitment Centre Full time $2,300Working From Rotate Shifts : 645 am - 345pm / 4 pm to 12 pmCustomer SupportYOUR ROLE; Handle Booking of Events Slots for Members and Corporate Members, Data Record Golfer’s Scorecards , Registration and Issuance of Course Tickets Daily. Ensure that ISO Quality Procedures are Complied With Ensure Important Notices are Displayed on the Notice Board. Assist...
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Customer Service Officers
4 weeks ago
Changi, Singapore ST Recruitment Centre Full time $2,200Min. GCE 'N' LevelsRotate Shifts : 8 am - 5:15pm / 10 am to 8 pm ( Must Work Weekend & Public Holiday )Day Off : 2 Days WeeklyFront Counter / Customer SupportYOUR ROLE; Administrative Tasks; Answer Club’s Facilities / Functions / Programmes Applications & Enquiries Bookings Phone Calls, Tally Daily Cashier Counter , Recording Cheques.Administering Lost &...
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Customer Service Officers
4 weeks ago
Changi, Singapore ST Recruitment Centre Full time $2,200Min. GCE 'N' LevelsRotate Shifts : 8 am - 5:15pm / 10 am to 8 pm ( Must Work Weekend & Public Holiday )Day Off : 2 Days WeeklyFront Counter / Customer SupportNo quota for WORK-PERMITS ***YOUR ROLE; Administrative Tasks; Answer Club’s Facilities / Functions / Programmes Applications & Enquiries Bookings Phone Calls, Tally Daily Cashier Counter , Recording...
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Customer Service Specialist
4 days ago
Changi, Singapore DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. About the position: The Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the...
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Customer Service Officers
1 month ago
Changi, Singapore ST Recruitment Centre Full timeBased @ CHANGI Hours: 8 am to 5:15 pm / 10 am to 8 pm To Work Long Hours On Weekends / PH When Required ( OT Paid Given ) A Lot of OT Opportunity / Attractive Staff Benefits Staff Transport Provided @ MRT Stations YOUR ROLE: 1. Handling Telephone Calls, Answering Booking Enquiries on the Sports Club’s Facilities and Functions. 2. Covers Front Counter /...
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Customer Service Officers
1 month ago
Changi, Singapore ST Recruitment Centre Full time $2,200Based @ CHANGIHours: 8 am to 5:15 pm / 10 am to 8 pmTo Work Long Hours On Weekends / PH When Required ( OT Paid Given )A Lot of OT Opportunity / Attractive Staff BenefitsStaff Transport Provided @ MRT StationsYOUR ROLE: Handling Telephone Calls, Answering Booking Enquiries on the Sports Club’s Facilities and Functions. Covers Front Counter / Main Lobby...
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Customer Service Officers
2 months ago
Changi, Singapore ST Recruitment Centre Full time $2,200Based @ CHANGIHandle Booking of Events Slots for Members and Corporate Members, Data Record Golfer’s Scorecards , Registration and Issuance of Course Tickets Daily.Ensure that ISO Quality Procedures are Complied With Ensure Important Notices are Displayed on the Notice Board.Assist the Senior Executives on Proper Regulation of Sports Events Operations ,...
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Customer Service Officers
3 months ago
Changi, Singapore ST Recruitment Centre Full timeBased @ CHANGI Handle Booking of Events Slots for Members and Corporate Members, Data Record Golfer’s Scorecards , Registration and Issuance of Course Tickets Daily. Ensure that ISO Quality Procedures are Complied With Ensure Important Notices are Displayed on the Notice Board. Assist the Senior Executives on Proper Regulation of Sports Events Operations ,...
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Customer Service Officers
4 weeks ago
Changi, Singapore ST Recruitment Centre Full time $2,200No quota for WORK-PERMITS ***Based @ CHANGIHours: 8 am to 5:15 pm / 10 am to 8 pmTo Work Long Hours On Weekends / PH When Required ( OT Paid Given )A Lot of OT Opportunity / Attractive Staff BenefitsStaff Transport Provided @ MRT StationsYOUR ROLE: Handling Telephone Calls, Answering Booking Enquiries on the Sports Club’s Facilities and Functions. Covers...
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Customer Service Officers
4 weeks ago
Changi, Singapore ST Recruitment Centre Full timeNo quota for WORK-PERMITS *** Based @ CHANGI Hours: 8 am to 5:15 pm / 10 am to 8 pm To Work Long Hours On Weekends / PH When Required ( OT Paid Given ) A Lot of OT Opportunity / Attractive Staff Benefits Staff Transport Provided @ MRT Stations YOUR ROLE: 1. Handling Telephone Calls, Answering Booking Enquiries on the Sports Club’s Facilities and...
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Operation Executive
4 days ago
Changi, Singapore Singapore Aero Support Services Pte Ltd Full time18 April 2023|General Staff JOB RESPONSIBILITIES Roster planning Prepare monthly service report Handle customer queries Management of staff attendance and well-being Management of Toolstore including the following: Manning of tool store front counter Maintaining serviceability of tools Monitor and...
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Changi, Singapore Changi Airport Group Full timeCompany description: Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world’s most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG...