Customer Service and Warehouse Assistant

4 weeks ago


Singapore SG FLUID TECHNOLOGIES PTE. LTD. Full time $2,000 - $3,000

SG Fluid Technologies represents advanced, patented, and leading environmental technologies for containing critical liquids and gases in process industries where reliability and safety are essential. Join us to protect our fragile Earth.

We are located in PUB's beautiful Singapore Water Exchange (SgWX), which houses Singapore's water and environmental technology companies. You shall have access to SgWX's lounge, modern indoor in-house gym, pantry with free coffee and snacks, and attend monthly events to network with international environmental professionals. PUB’s technology headquarters is just next door and we can take classes at the Water Academy downstairs.

More about SgWX: https://www.pub.gov.sg/Industry/Enterprise/Singapore-Water-Exchange

As a Technical Sales Representative (TSR), you are the face of our company and our brand. The TSR is the first line of communication with the customer, maintaining excellence in customer service. In the era of social media, we believe nothing substitutes for meeting face to face. If you are a people person who loves hands-on technology, this is the right place for you.

Roles and Responsibilities
  • Meet customer expectations and ensure satisfaction with outcomes.
  • Understand customer queries post-purchase.
  • Process, organize, and store inventory; responsible for receiving and sending goods to and from the warehouse.

The warehouse assistant will also pack and prepare orders for delivery.

  • Open and maintain customer accounts by recording account information.
  • Handle enquiries, quotations, and orders from customers.
  • Ensure timely delivery of items to customers.
  • Print necessary documents and arrange delivery to customers.
  • Load and unload inventory from trucks.
  • Sort, organize, and store inventory properly.
  • Check incoming items for quality and quantity.
  • Report damaged or missing inventory to supervisors.
  • Stack and organize large bulk items.
  • Update logs and documentation for inventory processing.
  • Package items and label correctly.
  • Process inventory for delivery.

Ensure stock accuracy between physical availability and system records.

Qualifications and Requirements
  • Diploma or high school qualification or equivalent.
  • Able to work independently.
  • Pays attention to detail and monitors inventory quality.
  • Highly organized and able to store items efficiently.
  • Responds to standard requests from internal/external customers; performs necessary duties consistently and reliably to meet customer expectations.
  • Identifies and anticipates customer needs; asks the right questions and listens to gain an understanding of their needs.

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