Sr. Technical Account Manager

1 day ago

Singapore Amazon Web Services Singapore Private Limited Full time

At AWS Enterprise Support, we’re looking for a Sr Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless, and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWS’s Enterprise Support organization, you’ll have plenty of opportunities to develop your technical, consulting, operational, and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and active support to achieve AWS certifications.

This role is within our Strategic Industries team, responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. We’re looking for someone with experience in Financial Services to help our customers achieve operational excellence on AWS at scale. You’ll provide strategic guidance to customers on the implementation and operations of AWS Services, applying your knowledge of best practices to reduce operational risk, increase governance, and allow customers to get the most out of AWS.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
  • You’ll build solutions, provide technical guidance, and advocate for the customer.
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
  • Develop trusting relationships with customers, understanding their business needs and technical challenges.
  • Using your technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management.
  • Consult with a range of partners from developers to C-suite executives.
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
  • With a bias for action, proactively find opportunities for customers to gain additional value from AWS.
  • Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
  • Being part of a wider Enterprise Support team, provide post-sales, consultative expertise.
  • Solve a variety of problems across different customers as they migrate their workloads to the cloud.
  • Uplift customer capabilities by running workshops, brown bag sessions, etc.
A day in the life

As a trusted advisor, you’ll help our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. Our Technical Account Managers partner with some of the most iconic businesses, from rising startups building their business from scratch to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning, as well as ongoing operational issues.

About the teamDiverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills, we encourage candidates to apply.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from successful startups to Global 500 companies trust our products and services.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find knowledge-sharing, mentorship, and other career-advancing resources to help you develop professionally.

Work/Life Balance

We value work-life harmony. Achieving success at work should not come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Preferred Qualifications
  • Knowledge of cloud-based architecture, cloud services, and experience in customer-facing roles.
  • Experience with AWS services or other cloud offerings.
  • Experience in an external enterprise customer-facing role as a technical lead, with strong communication skills.
  • Experience with operational parameters and troubleshooting for four of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment.

If you have a disability and need a workplace accommodation during the application and hiring process, including support for the interview or onboarding, please visit here for more information.

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