Business Process Manager

2 days ago

Singapore Pacific International Lines Full time

Driving Connectivity

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

We are seeking an experienced and dynamic individual to drive business process improvements, automation and standardization across countries in the Oceania & Southeast Asia (OSRO) region. In the first year, this role will focus on the SG agency, driving and managing key transformation initiatives within the SG Agency, focusing on process improvement, operational efficiency, and implementing performance management standards. The Business Process Manager will act as a change agent, working with his/her peers in the agency leadership team as well as their teams, to support the SG Agency’s journey to becoming a future-proof organization aligned with PIL’s global strategic goals. Following this, the role will leverage the experience and standardization achieved in SG agency for the rest of the OSRO region.

Key Responsibilities:

Year 1:
  • Lead the planning, execution, and delivery of transformation projects to support SG Agency’s 2026 aspirations.
  • Collaborate with cross-functional teams, including Sales, Operations, and Customer Service, to ensure seamless implementation of initiatives.
  • Work with teams to identify areas for process improvement and drive efficiency improvements to achieve productivity targets.
  • Establish and monitor key performance indicators (KPIs) to track the success of transformation initiatives.
  • Actively engage with HQ and regional offices to align SG Agency’s projects with global transformation objectives.
  • Prepare and present regular project status updates, risks, and mitigation plans to senior management.
  • Be accountable for continuously driving SG agency performance management reports and visibility
  • Prepare and lead SG agency HOD meetings, huddles and townhalls.
Year 2 onwards:
  • Drive process reviews to identify and implement automation (RPA/Macros) and digital solutions.
  • Collaborate with Business Units (BUs) to design and implement system solutions tailored to business needs.
  • Document and publish end-to-end business processes for network-wide consistency.
  • Lead process standardization initiatives (current focus on Sales and Customer Service).
  • Leverage standardized processes and experience to improve operations in other regional countries.
  • Support change management efforts to ensure smooth transitions during process improvements.
  • Act as a regional resource to share best practices and align with HQ standards.
  • Champion a culture of continuous improvement and operational excellence within the organization.
  • Mentor and coach select teams to adopt best practices in project and process management.
  • Build strong stakeholder relationships to foster collaboration and alignment across teams.
  • Support GCAM in implementing change management initiatives to address employee concerns and ensure a positive transition experience.

MUST HAVE:

  • Bachelor’s degree in Engineering, Business Administration, or a related field.
  • PMP or equivalent project management certification is highly desirable.
  • 8+ years of experience managing complex projects in logistics, shipping, or related industries.
  • Proven track record in leading transformation and process improvement projects.
  • Excellent communication and interpersonal skills – ability to convey technical concepts simply to non-technical teams, and business requirements accurately to technical teams.
  • Expertise in project management methodologies and tools (e.g., Microsoft Project, etc).
  • Strong stakeholder management and engagement skills.
  • Familiarity with the container shipping industry is a plus.

WE VALUE:

  • Highly motivated and results-driven with a strategic mindset.
  • Strong analytical and problem-solving skills.
  • Adaptable and resilient in managing change and ambiguity.
  • Excellent interpersonal and communication skills.
  • Effective collaboration with cross-functional teams to achieve organizational goals.

Why Join Us:

  • Be part of a leading global carrier with a strong focus on sustainability and innovation.
  • Work in a dynamic and collaborative environment.
  • Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience. Foreign candidates will be subject to the validity of approved work passes to work in Singapore.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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