Customer Relationship Specialist

7 days ago

Singapore beBeeRelationship Full time
Job Title:
Customer Relationship Specialist
About the Role
We are seeking a skilled Customer Relationship Specialist to join our team. This role will be responsible for maintaining strong relationships with customers, ensuring their satisfaction and loyalty.
Key Responsibilities
1. Order Management:

• Receive and review customer orders, ensuring accuracy and completeness.

• Input orders into the system accurately and in a timely manner.

• Coordinate with various departments to ensure order fulfillment within specified timelines.
2. Customer Communication:

• Communicate with customers regarding order status, delivery timelines, and any relevant updates.

• Handle customer inquiries and concerns professionally and efficiently.

• Provide proactive communication to customers regarding any potential delays or issues.
3. Issue Resolution:

• Investigate and resolve order-related issues promptly and effectively.

• Collaborate with cross-functional teams to address any challenges in the order fulfillment process,
4. Documentation and Record Keeping:

• Maintain accurate and up-to-date records of customer orders, interactions, and resolutions.
5. Collaboration:

• Work closely with the Sales, Warehouse, and Logistics teams to optimize order fulfillment processes.
Qualifications

• Diploma or equivalent qualification.

• 1 year of proven experience in customer service, order management, or a related role.

• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.

• Strong organizational and multitasking abilities.

• Attention to detail and a commitment to accuracy.

• Problem-solving skills with a proactive and customer-centric approach.

• Proficiency in using order management systems and related software.
Preferred Skills

• Familiarity with order processing systems.

• Prior experience in a fast-paced customer service environment.

• Knowledge of supply chain and logistics processes.

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