Customer Service Manager

2 weeks ago


Singapore One Vogue Pte. Ltd. Full time

Customer Service Manager ( Industrial / Manufacturing )Customer Service Manager 5 days ( Mon-Fri )Location: Tuas Basic Salary: $4000 - $4200Responsibilities: Lead, coach, and mentor the customer service team to achieve high service standards. Oversee customer service operations, ensuring timely resolution of inquiries, complaints, and escalations. Manage key client accounts, ensuring contract adherence, service reviews, and strong relationships. Monitor SOPs, KPIs, and service standards to drive customer satisfaction and retention. Prepare and present monthly performance and operational reports for management. Drive digital transformation initiatives and ensure efficiency in systems and processes. Collaborate with Business Development and other departments to align service delivery with client needs. Analyze customer feedback and service trends to recommend and implement improvement initiatives. Requirements: Able to lead and guide a team. Good communication and interpersonal skills. Knowledge in customer service within manufacturing or industrial sectors. Click on the Apply Button and we will be reaching out to you. Randy Lee R | One Vogue Pte Ltd 19C9629#J-18808-Ljbffr



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