KYC Operations Team Lead

Overview Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. For everyone, everywhere. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description Salary ranges : 6,000 - 6,500 per month + RSUs As a KYC Operations Team Lead for Wise Platform, you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment. Responsibilities Team Leadership : Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management : Coach and develop a strong team of KYC Analysts. Create initiatives to help your team grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conduct career map check-ins and make recommendations for promotions, salary raises, and other decisions. Operational management : Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Manage admin tasks including scheduling, training, hiring, interviewing, organising team activities, and related duties. Performance management : Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually weekly or biweekly. Run team meetings to share updates, best practices, and maintain team spirit. Expertise Sharing : Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain understanding of regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Perform deep dives, identify root causes, and propose solutions to senior leadership. Planning and execution : Ensure key performance indicators are met and provide insights to stakeholders. Take accountability for delivering initiatives and progress toward goals. Stakeholder management and communication : Collaborate with stakeholders to ensure clear communication and coordination of actions. Communicate mindfully and professionally using appropriate formats. Ensure initiatives and reports are well documented with clear scope and potential impact. Qualifications Requirements Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate thoughts. A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain). Good understanding of the regulatory framework surrounding KYC/AML. You are punctual, independent, proactive and willing to get things done. You are a fast learner, willing to become a Subject Matter Expert for your team and support them in problem solving. You have excellent communication and interpersonal skills, strong organizational skills, good time management, and ability to work in a fast paced and high pressure environment. Ability to multi-task and take responsibility in challenging situations. You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through established channels. Proven track record of taking individual ownership and responsibilities as well as being a great team-player Ability to analyze and move the team's metrics. Nice to have: Education: Bachelor’s degree in Finance, Business Administration, Law, or related field. Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused). 1-2 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry. 1-2 years experience of leading small to medium sized teams. Ability to use analytics tools like Looker, Superset, or other. Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. #J-18808-Ljbffr