Senior Retail Associate

2 weeks ago

Singapore XM STUDIOS PTE. LTD. Full time
Who Are We
Founded in 2012, XM Studios is a Singapore-based global design studio specialising in the creation of hand-crafted luxury collectibles. XM Studios is recognised annually by various international industry bodies as one of the best design houses in pop culture collectibles, having scooped up numerous awards from community-led events such as the Statue Forum Awards.
XM Studios was the winner of Singapore's Emerging Enterprise Award in 2018, and was previously awarded a prestigious "Mickey" award by Disney for Product of the Year.
Current intellectual property licenses include Disney (Marvel, Mickey & Friends), Warner Bros. Consumer Products (DC Comics: Batman, DC Comics: Justice League, Looney Tunes, Harry Potter, Tom and Jerry, Scooby-Doo, The Great Gatsby), Hasbro (G1 Transformers), Ultraman and more.
For more information, please visit .
We are seeking a Senior Retail Associate to join our Store Team.
Job Responsibility
  • Handle the day-to-day operations of the gallery and ensure smooth functioning of overall store operations
  • Front of house: To provide assistance to guests and customers including: Receiving walk-in guests and customers, directing guests and customers to the various parts of our gallery, and sharing the expertise of products and providing sales recommendations
  • Sales: Perform sales, sales transactions, delivery orders, upselling of products and cashiering duties.
  • Prepare and submit shift-end reports on sales performance, inventory discrepancies, and incidents (if any).
  • Manage the delivery of services to guests consistent with the company's core service standards, brand attributes and compliance
  • Handle any operational or customer-related issues promptly, escalating to management when necessary.
  • xercise judgment in handling challenging situations such as customer complaints, disputes, or incidents to maintain brand reputation and service standards.
  • Communicate effectively with Store Manager and Management on significant matters that occurred during their absence.
  • Guide and support other retail associates in executing daily tasks efficiently.
  • Enforce SOPs related to safety, security, and service excellence.
  • Provide the general upkeeping of visual merchandising display in our gallery, ensuring outstanding cleanliness and maintenance of the store
  • Maintaining housekeeping and inventory duties
  • Handling of email and telephonic queries and feedback on general enquiries, sales enquiries and product enquiries
  • Assist in admin work
  • Perform any other duties and responsibilities as and when assigned by management
What You'll Bring
  • Min 2 years' experience in related field/Retail Industry
  • Proactive, customer centric mindset.
  • Strong interpersonal & communication skills
  • Min GCE "O" level / Certificate in Retail Services

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