Sales Coordinator

JOB RESPONSIBILITIES: 1. Sales Administrative Tasks:

• Manage and maintain sales databases, ensuring accuracy and up-to-date information.
• Prepare and distribute sales reports and other documentation as needed.
• Handle customer inquiries, complaints, and feedbacks.
• Assist in the preparation of sales contracts and other related documents.
• Maintain an organized and efficient filing system for all sales documents and correspondence.
• Provide client service support for retail network and E-commerce
• Responding promptly to customer inquiries through company’s available social media platforms (i,e: TikTok, Meta, Instagram, etc.).
• Assist in scheduling customers’ jewellery repairs.
• Conduct daily stock counts to maintain accurate inventory levels.
• Ensure merchandise and displays are consistently well-presented.
• Any other ad-hoc tasks or projects.

• Maintain a high level of professionalism with clients and establish a positive rapport with every client.
• Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers.
• Process E-commerce orders from beginning to end.
• Attend to customers’ queries in-store and online stores.
• Drive client satisfaction.
• Generate revenue increase by offering sound recommendations and suggestions.
• Be self-motivated and driven to achieve monthly sales targets.

• 1-2 years of customer service experience.
• Fresh graduate can be considered.
• Candidate with retail or jewellery experience will be an advantage.
• Excellent interpersonal and communication skills
• Ability to handle complaints/feedback competently
• Positive work attitude and ability to multitask, organize, and prioritize work
• Ability to converse in English, Mandarin, and Bahasa, to cater to multiracial customers profile
• Candidates must be willing to work on Weekends and Public holidays