Junior End User Support Analyst
7 days ago
Join to apply for the Junior End User Support Analyst role at Positive Change Group . The Positive Change Group consists of four pre‐eminent agencies: Black Sun Global, People‐Made, Stratton Craig and GoCo. Each agency brings deep expertise in stakeholder advisory and engagement, including brand culture, strategic communications, reporting, ESG advisory, analytics, and creative storytelling. Current clients include major international firms such as AstraZeneca, Burberry, Diageo, Meta, Olam, Virgin Atlantic and Vodafone. With headquarters in London, Singapore and offices worldwide, the group is transforming how companies engage with customers, employees, investors and communities worldwide. The Role This hands‐on support role works alongside the End User Support Services, IT Security and DevOps teams to deliver day‐to‐day IT support across the organisation. You will be the friendly face (and voice) of IT, helping colleagues solve technical problems and keeping systems running smoothly. Supported by industry‐leading platforms such as JAMF–Pro, Microsoft Intune, ControlUp, CrowdStrike, HALOITSM and Atlassian, you will resolve issues swiftly, collaborate effectively and deliver top‐tier support to users. The Group is undergoing a digital transformation of end‐user technology, focusing on Microsoft Cloud. As part of this initiative, you will provide support and lead on technical projects where necessary. What you'll be doing Respond to support requests – answer calls, emails and tickets from end users, troubleshooting hardware, software and network issues while maintaining help‐desk SLAs. Provide desk‐side and remote support – install, configure and maintain desktop systems and applications on Windows and macOS devices for the global workforce. Manage IT assets – handle end‐to‐end IT asset lifecycle management, including procurement, stock control, maintenance and disposal. Collaborate with the wider IT team – escape complex issues when needed and work together to resolve problems efficiently. Document everything – contribute to technical documentation, knowledge articles and process definitions to help the team improve. Spot trends and improvements – monitor support tickets, identify patterns and recommend opportunities for continuous improvement. Support digital transformation – play your part in adopting Microsoft Cloud technologies. What we're looking for Minimum 1 year experience in a similar support role. Hands‐on experience troubleshooting Mac and Windows devices in a business environment. Good working knowledge of Windows and/or macOS operating systems. Strong communication skills and a real passion for helping people solve problems. Ability to stay calm under pressure and manage multiple priorities. A collaborative, "can‐do" attitude with the initiative to own problems through to resolution. A sense of humour and the desire to work in a supportive, fun environment. Familiarity with Azure Active Directory or Microsoft 365 Admin Suite. Basic understanding of ITIL principles or experience working to SLAs. Knowledge of ticketing systems. Any IT qualifications such as CompTIA A+ or ITIL Foundation. Interview Process Initial chat with the Talent Acquisition Manager. First interview (Teams) with the Hiring Manager. Final interview (face‐to‐face) with the Hiring Director and Hiring Manager. What we offer Unique workspace – a 1920s heritage building in Chinatown with a rooftop garden hosting 70+ species of bees and butterflies. 22 days annual leave plus
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Singapore Positive Change Group Full timeA dynamic consultancy in Singapore seeks a Junior End User Support Analyst to provide IT support across the organization, focusing on Mac and Windows devices. Ideal candidates will have hands-on troubleshooting experience, strong communication skills, and a passion for technology. The role involves managing IT assets and contributing to a digital...
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