
Veterinary Receptionist
2 days ago
Join Our Animal Care Team
We are seeking a dedicated and compassionate individual to join our animal care team as a Veterinary Receptionist/Concierge. In this role, you will play a vital part in providing exceptional customer service to pet owners and their beloved animals.
Key Responsibilities:
- Greet clients and their pets warmly, ensuring a professional and welcoming experience from check-in to departure.
- Address client inquiries promptly, providing clear information about services and treatments.
- Assist clients with the check-in and check-out process, ensuring a smooth experience.
- Support clients with emotional needs, understanding the sensitive nature of veterinary care, especially during emergencies.
- Accurately register patients, collect required documentation, and process check-ins for routine and urgent cases.
- Communicate effectively with clients and the veterinary team to ensure the correct care plan is followed for each patient.
- Maintain accurate patient records and update client information as needed.
- Keep clients informed about wait times, treatment updates, and any other relevant information during their visit.
- Manage clinic paperwork, process payments, and maintain organized records in line with hospital protocols.
- Handle phone calls, emails, and texts with professionalism, scheduling appointments and following up on inquiries.
- Prepare and manage billing and
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