Import Customer Service Executive

1 day ago


Singapore PASONA SINGAPORE PTE. LTD. Full time

Roles & Responsibilities Position: Import Customer Service Executive (Airfreight) (Job ID: 19687) Changi Basic + AWS + VB Attractive AL benefits Job Description: Act as single point of contact for Airfreight Import Manage internal and external customers for the movement of import shipments Follow up on urgent shipments pro-actively Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales Ensure that customers’ expectations are being met and mapped in SOP Regular Business Review with Customers – MBR or QBR Perform ad hoc tasks as assigned by Immediate Superior Perform End to End Process which include Billing Follow up with Customer on any Billing Disputes Job Requirements: Experienced in Airfreight Import Able to use Microsoft Excel for Reporting Able to work with different levels of stakeholders Able to work on weekends if required (Alternate Saturdays) Good working attitude We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities. By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration. PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower. Please find Privacy Policy Agreement from the below link. Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations: Thank you for your cooperation. Tan Katrina Therese Yap EA Registration No: R Pasona Singapore Pte Ltd1 FINLAYSON GREEN #09-02 SINGAPORE URL: EA License No:90C4069 Tell employers what skills you have SalesMicrosoft OfficeMicrosoft ExcelCustomer ExperienceInterpersonal SkillsInventoryAdministrationSAPAdaptabilityFreightCommunication SkillsCustomer SatisfactionImport LogisticsTeam PlayerCustomer ServiceShippingCustomer Service Experience



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