Senior Technical Consultant

9 hours ago

Singapore SERVICENOW PTE. LTD. Full time

Overview
The Expert Services
Senior Technical Consultant
is responsible configuring ServiceNow CRM based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
Responsibilities
Participate in workshops with customers to assess current processes and establish future-state processes.
Design and deliver ServiceNow CRM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Provide oversight and unit testing of code developed by partner or customer employees.
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
Provide feedback to product development to improve the product based on experiences gained with customers.
Maintain skills / certifications on 1 or more CRM suite of products - Customer Service Management(CSM), Field Service Management(FSM), Sales and Order Management (SOM).
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 8+ years experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 40%
Industry domain expertise in 1 or more of: Telecommunications, Healthcare, Manufacturing, Government, Procurement, Banking/Financial Services, Field Services etc. in addition to skills in any of CIWF suite of products
Creative with comfort running projects independently and hands-on implementation experience
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow
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