Problem Manager

Key Accountabilities Participate in post mortem meetings Drive investigations to identify the root cause, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)Manage problem record lifecycle and ensure that problems are recorded and tracked to resolution. Strong exposure to Service Now to support problem...

Direct message the job poster from SCIENTE In a dynamic, multicultural environment, the Problem Manager drives robust problem management processes, leads major incident investigations, trains teams, delivers insightful reports to senior management, steps in as incident manager when needed, and champions smart, data-driven improvements across the...

ResponsibilitiesEstablish and maintain the problem management framework, including RACI, investigation methods, and team training.Lead root-cause investigations for P1/P2 major incidents and ensure consistent problem resolution.Manage the full lifecycle of problem records and enforce adherence to ITIL processes.Prepare post-incident reports and regular KPI...

BCS is NETS’ wholly owned subsidiary and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast and Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository. **Position...

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore's national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices...

**About BCS** BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central...

• Must have minimum 6-8 years in Incident / Problem Manager Role.• Detailed knowledge of the ITIL Incident and Problem Management processes.• Experience of working in a banking environment• Good understanding of Change, Configuration and Availability processes.• The ability to work and team effectively with stakeholders and other management...

Qualifications Must have minimum 6-8 years in Incident / Problem Manager Role. Detailed knowledge of the ITIL Incident and Problem Management processes. Experience of working in a banking environment. Good understanding of Change, Configuration and Availability processes. The ability to work and team effectively with stakeholders and other management...

**Job Description -** Incident/Problem Management - Support P1/P2 Critical Incident & Problem Management - After hours on call support - Impart a sense of absolute urgency in getting a resolution - Participation in the P1 and P2 calls and send out communication to TS management on alert of incident/updates - Participation in the Problem management to...

The Role: This position is for an SRE Problem and Knowledge Management Team Lead within the enabling group, Site Reliability Engineering and Governance (SRE & Governance) department.This role is expected to strategically lead the conduct of incident retrospective/ problem management operations and in other SRE activities in general which pertains to...