Applications Engineer

4 days ago

Singapore QSC Full time

Applications Engineer
role at
QSC
Overview
The Applications Engineer role is designed to provide comprehensive technical support and training services across the Southeast Asia region. This position serves as a key technical resource for systems integrators, consultants, distributors, and end users, ensuring the effective deployment and operation of AV/IT solutions. The engineer is responsible for resolving hardware and software issues, supporting system design and commissioning, and delivering structured training programs aligned with Q-SYS and other specialist platforms.
Responsibilities
Technical Support:
Provide post-sales support for hardware and software issues across AV/IT platforms
Assist with pre-sales system design, specification, and solution architecture
Diagnose and troubleshoot complex system issues including programming, commissioning, and network configuration
Escalate unresolved issues to internal teams and ensure timely resolution
Maintain detailed documentation of technical issues, resolutions, and best practices
Collaborate with internal departments to improve product performance and customer experience
Training & Enablement:
Deliver technical training courses and product seminars to partners, consultants, and end users
Support the development and localization of training content for Q-SYS and other specialist platforms
Present confidently to small and medium-sized audiences, adapting content for technical and non-technical stakeholders
Customer Engagement & Market Insight:
Build and maintain strong relationships with channel partners and end users across Southeast Asia
Gather and relay customer feedback to inform product development and market strategy
Represent the company professionally in meetings, industry events, and cross-functional collaborations
Qualifications
Education to degree level or qualification in an industry-relevant field such as sound engineering
Minimum 5 years’ experience in professional AV, IT infrastructure, or related industries
Proven experience in technical support, systems engineering, or commissioning roles
Strong understanding of audio, video, control systems, and networking fundamentals
Experience with third-party control integration (e.g., Crestron, AMX) and scripting (e.g., LUA)
Familiarity with AV design tools such as EASE 4.0 is a plus
Commercial awareness and ability to support complex sales processes
Fluent in English; proficiency in other Southeast Asian languages is desirable
Exceptional problem-solving and analytical skills
Detail-oriented with strong organizational capabilities
Excellent verbal and written communication skills
Confident presenter with natural gravitas
Collaborative team player with the ability to work independently
Professional demeanor and discretion in handling sensitive information
Certifications (preferred but not mandatory)
AV industry certifications: CTS, CTS-I, CTS-D
IT networking certifications: CCNA, CCDA
Q-SYS Level 2, Quantum certification
Seniority level
Not Applicable
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Appliances, Electrical, and Electronics Manufacturing
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