
Application Support Analyst
2 weeks ago
Overview
Step into your next role as a key member of the Barclays Group Technology Service Management (GTSM) team. As an application support analyst, you will use a hybrid of development and operational skills to collaborate across disciplines, applying software engineering principles to eliminate repeated manual effort (Toil) and create automated, scalable and reliable services. Actively contribute key initiatives on Operational engineering, Observability engineering, Service Risk engineering and Resiliency engineering to ensure production stability and SLA adherence to our data consumers. This role carries responsibility for supporting Operations colleagues based in 3 key Asia business locations, Australia, Singapore and Hong Kong. The role will support users, applications and end user tech. You will be responsible for providing client-facing end user tech support on technical infrastructure activities including second line end user tech for Operations. Hence the successful candidate must have excellent communication skills and be able to prioritize issues, champion resolution and escalate where appropriate, internally with relevant resolving teams in Barclays, and externally with RBA.
To be successful in the role, you must have
Essential skills / Basic Qualifications
- Previous experience in application support, preferably supporting
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