Software Platform Engineer
2 weeks ago
The Digital apps and Diagnostics Engineering team is responsible for building the applications and services that power personal support experiences for all of Apple customers worldwide. We enable experiences in Apple Support app, Get Support, My Support, and Agreement Sales web apps, and services integrated into the Settings app on iOS and Mac including our Diagnostic Platform which is the heart of Apple’s device diagnostics ecosystem connecting a billion plus customer devices. We work early with every new Apple device and OS release to ensure diagnostic readiness at product launch.
We are seeking a dedicated, hard-working individual to help maintain and monitor these applications and services and drive incident management process across various multi-functional groups. Are you a lifelong learner? Do you have a passion for troubleshooting issues and helping resolve complex problems while working with several cross-functional teams? Come and join us in a fun-loving, highly motivated team and be a part of Apple’s support journey.
Job Description
Our team builds and manages large scale web and iOS applications and services that are used by millions of customers worldwide. We strive to provide operational excellence by ensuring the highest levels of quality, performance, and availability. We are looking for a highly dedicated and motivated DevOps engineer who is a quick learner and has a passion for troubleshooting, diagnosing, and mitigating critical failures in high-pressure situations, as well as providing hands-on technical expertise during service impacting events.
You will work very closely with the engineering team to gain deep domain knowledge of these applications and be able to tackle, research, analyze, and diagnose complicated technical issues by diving into backend systems and logging. You are also expected to develop strong cross-functional relationships with Engineering, Quality Engineering, and Site Reliability Engineering across the company. If you love designing and running systems and infrastructure that will affect millions of users, then this is the place for you
Minimum Qualifications
Fast learner with excellent analytical problem-solving and communication skills.
Able to understand large complex systems and a passion to constantly improve environments.
Knowledge of data platforms, including but not limited to: MongoDB, Cassandra, Oracle, etc.
Preferred Qualifications
Monitoring and log mining experience including proficiency in using Splunk.
Expertise with tools like Postman, Charles, XCode, Git, etc.
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