Executive, guest experience and ticketing

4 days ago


Singapore Sentosa Development Corporation Full time

Responsibilities:
Fun and Cheerful personality, displaying the highest standard of customer service and leading by example
Perform Department Duty Coverage role as the department point of contact, providing communication and decision making for Guest Experience & Ticketing during daily operation and special events, to other operating divisions within Resorts World Sentosa
Provide work direction to team members, ensuring compliance to department standards, work processes and procedures, including grooming standards. Perform counseling, coaching and performance reviews when required
Attend to escalated guest concerns and addressing them in a friendly and approachable disposition, with the end in mind of achieving a win-win situation for both the guest and company
Maintain proper staffing levels on an ongoing basis and participate in training and cross-training of team members to ensure business continuity
Ensure operation efficiency, including manpower management, training & development as well as proper and timely handling of issues/feedback relating to system/cash/service
Able to assist the guests in a timely manner with a positive outcome for both the company and guests involved
Requirements:
Diploma/ Degree in Business, Tourism, Hospitality or any other relevant discipline
Minimum 1-2 years of experience working in a supervisory capacity. Candidates with lower qualification but more years of relevant experience may also apply
Comfortable in reconciling cash variances and preparing reports on findings
Willingness to work shift hours, weekends and public holidays, in an outdoor environment with long hours of standing/walking
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