Bloomberg Technical Support

Overview
Bloomberg Technical Support (Mandarin/Thai/Hindi speaker) - Singapore
role at
Bloomberg .
Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
What’s the role?
You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients’ connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.
You need to be a confident and well-organised communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.
If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.
We’ll Trust You To
Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
Engage with internal and external partners to resolve service issues
Coordinate installation and maintain customers’ connectivity to Bloomberg's network
Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services
Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality
You’ll Need To Have
A minimum of a Bachelor’s degree in a technical discipline, such as but not limited to Electronic/Electrical Engineering and Computer Science
Business proficiency in English and either one of these APAC languages (Mandarin, Thai, or Hindi) to support clients in these markets
A demonstrable interest in technology and aspiration to work in the fintech services industry (example: course of degree or work/internship experience or extracurricular activities)
Ability in picking up new technologies and concepts quickly
Experience in multitasking within a high-volume environment with simultaneous projects and tasks
Demonstrable experience of coordinating with multiple teams to meet deadlines
Flexibility to accommodate occasional evening & weekend work (time off in lieu)
Demonstrated continuous career growth within an organisation
Bachelor's degree or degree-equivalent qualifications
We'd Love To See
Working experience in more than one of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)
Experience with telecommunications lines, basic network design and security
Exposure to vendor cloud technology e.g. AWS, Azure
Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)
Ability to communicate effectively and negotiate resolutions to difficult scenarios
If This Sounds Like You
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
Why Bloomberg?
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
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