Support Consultant

1 day ago


Singapore Illum (9) Pte Ltd Full time

Provide first and second-level functional and technical support to customers end-users regarding Dynamics 365 Business Central and Dynamics Sales Hub (CRM), including troubleshooting issues and resolving inquiries. Liaise with Technical Consultant on issues with customizations / company addons Document and track support requests and resolutions using a ticketing system. Liaise with Principal (Microsoft) on issues with software Introduce/Recommend addons / change requests to customer to help them in their daily work or resolve their issue Requirements Detailed Knowledge of Entry of Mid Tier ERP/CRM Solution - Business Central will be a major plus, D365 Sales Hub will be a major plus, but not required Possess Good Accounting and business workflow knowledge and/or IT database knowledge Able to work in an organized manner, following company SOP Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Be careful - Don't provide your


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