Satair - Customer Resolution Specialist (H/F) - SATAIR PTE LTD
4 days ago
Join to apply for the
Satair - Customer Resolution Specialist (H/F) - SATAIR PTE LTD
role at
AEROCONTACT
3 days ago Be among the first 25 applicants
Join to apply for the
Satair - Customer Resolution Specialist (H/F) - SATAIR PTE LTD
role at
AEROCONTACT
Job Description:
Job Objectives
Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization. This is by being responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers). Contribute to customer's satisfaction by providing high quality responses to all customer related requests for all spare parts and related services.
Job Responsibilities
Responsible for the order processing, administration and management of Material orders received from customers (airlines, maintenance and repair organizations - MROs and other customers/suppliers)
Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries. This includes handling and timely follow up on quotations, orders, backorders, customer complaints and claims
Proactively update customers on status of enquiries and deliveries
Handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables
Secondary Responsibilities
Ensure that customers receive full support for their spares orders issues. This includes the internal management of orders, actively working customer order backlog, addressing customer complaints related to material orders as well as the follow-up of customer requests in coordination with all the departments involved in spares ordering
Organize and conduct regular
-
Singapore AEROCONTACT Full timeJoin to apply for the Satair - Product Manager (H/F) - SATAIR PTE LTD role at AEROCONTACT Join to apply for the Satair - Product Manager (H/F) - SATAIR PTE LTD role at AEROCONTACT Job Description: This job is based in Satair, if you want to know more about our business, please click here to find out more. Job Objectives Take the lead and be accountable...
-
Singapore AEROCONTACT Full timeJoin to apply for the Satair - SAP Manager (Transportation, Logistics) (H/F) - SATAIR PTE LTD role at AEROCONTACT 1 day ago Be among the first 25 applicants Join to apply for the Satair - SAP Manager (Transportation, Logistics) (H/F) - SATAIR PTE LTD role at AEROCONTACT Job Description: This job is based in Satair. If you want to know more about our...
-
Satair - IT Manager
2 weeks ago
Singapore Satair Pte Ltd Full timeThis job is based in Satair, if you want to know more about our business, please click here to find out more. **Job Objectives** As the IT Manager Singapore, you will be the focal point for the Singapore management team for IT related activities in the Warehouse & Office perimeter for Airbus Parts (Blue) Channel. This means being responsible for all Airbus...
-
Satair - Shipping Specialist
6 days ago
Singapore Satair Pte Ltd Full timeThis job is based in Satair, if you want to know more about our business, please click here to find out more. **Job Objectives** To ensure correct and timely dispatch of goods in accordance with Satair’s goals and strategies **Responsibilities**: - Booking of shipments of customers’ orders - Issuance of invoices and relevant shipping documents -...
-
Satair - IT Support
2 weeks ago
Singapore Satair Pte Ltd Full time**Job Objectives** - Supporting your colleagues with IT Incidents and Service Requests - Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved - Assist our colleagues in Infrastructure & Operations on tasks where hands are needed - Purchase equipment and ensure asset...
-
Satair - Credit Control Specialist
1 week ago
Singapore Satair Pte Ltd Full timeThis job is based in Satair Pte Ltd, an Airbus Services Company. Click here to find out more about us. **Job Objectives** Accounts Receivable management, including timely compliance with all legislative and requirements incumbent on Satair in accordance with Satair’s objectives and strategies. **Responsibilities**: Credit & Collection Management -...
-
Singapore AEROCONTACT Full timeJoin to apply for the Satair - Business Development Manager (USM) (H/F) - SATAIR PTE LTD role at AEROCONTACT 3 days ago Be among the first 25 applicants Join to apply for the Satair - Business Development Manager (USM) (H/F) - SATAIR PTE LTD role at AEROCONTACT Job Description: VAS Aero Services is a leading provider of aviation parts and services. In...
-
Satair - Performance Manager
2 weeks ago
Singapore Satair Pte Ltd Full timeThis job is based in Satair, if you want to know more about our business, please click here to find out more. **Job Objectives** - Lead the execution of Performance Management for Operations - Lead Performance Improvement from a customer focused perspective at company level - Deploy Airbus Continuous Improvement initiates (Called Airbus Operating System -...
-
Satair - Quality Conformance Manager
2 days ago
Singapore Satair Pte Ltd Full timeThis job is based in Satair, if you want to know more about our business, please click here to find out more. **Job Objectives** Your main mission will be to guarantee the conformity of a product/service to the quality requirements, and support the on time and on cost delivery by delivering right first time to increase customer loyalty. You will lead and...
-
Satair - Export Control & Kyc Specialist
2 weeks ago
Singapore Satair Pte Ltd Full timeThis job is based in Satair, if you want to know more about our business, please click here to find out more. **Responsibilities**: - Perform Know Your Customer (KYC) screening of new (sold-to) customer accounts including - Screen customer details in Satair’s screening tool Catalyst - Mitigate and clear Red flags and hits on Management and Ownership -...
