Junior Application Support Analyst

5 days ago

Singapore KGI SECURITIES (SINGAPORE) PTE. LTD. Full time

We are seeking an application support analyst with a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response. Responsibilities Incident, Problem, Request and Change Management Provide tier-2/3 support for production applications, diagnose and resolve complex issues. Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures. Perform and coordinate testing and deployment of changes to the systems. Creation and maintenance of customised scripts to generate reports for customers. Improve monitoring, logging, and alerting to proactively detect and mitigate issues. Reliability & Performance Optimisation Define and track SLAs for application reliability. Optimise application performance through system and process redesigns and work with infrastructure teams to tune performance of database and servers. Automation Develop automation scripts/programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil. Collaboration & Best Practices Work closely with development, infrastructure and security teams within the departments and vendors to improve system architecture. Document runbooks, troubleshooting guides, and best practices. Requirements 3+ years of experience in SRE or application support roles in financial institutions. Knowledge in back‐office for securities and/or derivative business. Understanding of financial products, mostly equities, would be beneficial. Strong troubleshooting skills in distributed systems. Hands‐on experience with scripting (Powershell, Windows batch, Python, Bash) for automation, Microsoft .Net C# applications, and Microsoft SQL Server data access commands; experience in handling huge data sets. Understanding of security best practices in application reliability. Strong analytical ability and problem‐solving skills; excellent interpersonal and communication skills both written and verbal across different levels of management, users, customers, and vendors. Diploma / Degree in Computer Science / Information Technology or equivalent. Certifications like ITIL will be beneficial. Plus: Exposure in the financial industry with good working experience and understanding of various business processes within securities and futures brokering. #J-18808-Ljbffr

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