Technology Service Desk Engineer

Are you passionate about delivering exceptional technical support in a dynamic, client-focused environment? King & Wood Mallesons (KWM) is seeking a Technology Service Desk Engineer to join our dedicated Technology Service Desk team in Singapore. Join a respectful, multicultural workplace that values collaboration and continuous learning. Exposure to cutting-edge technologies in a highly customer service-oriented culture. Who are we? A firm born in Asia, underpinned by world class capability.With over 3700 lawyers in 26 global locations, we help our clients manage their risk and enable their growth. Our full-service offering combines un-matched top tier local capability complemented with an international platform.Role Detail Based in the Singapore office, reporting to an Australian based Technology Service Desk Manager, you will be the go-to for all Technology operations in the Singapore office (approx 40 people).As the first point of contact for technology-related enquiries and issues, you will play a vital role in supporting our Partners and staff, ensuring seamless IT operations across the office. This role carries significant responsibility for the day-to-day management of audio-visual (AV) services, video conferencing, and network troubleshooting, primarily on client floors. You will be responsible for:Service Desk Operations Providing first-line support to staff via phone, email and in-person assistance. Troubleshooting and resolving IT incidents promptly, ensuring high service quality in a customer-centric environment. Logging, monitoring, and managing incidents and service requests using the ITSM tool, keeping users informed of progress. Liaising closely with second-level technical teams based in Australia, acting as an escalation point when required. Administering user accounts, asset records, and managing equipment relocation Delivering professional AV support, including setup and coordination of conference rooms and multi-site international conferencing. Maintaining AV systems, escalating faults, and liaising with service partners to ensure timely resolution. Technical Support & Escalation Assisting in diagnosing and troubleshooting complex technical incidents. Working collaboratively with second-level teams to ensure effective resolution of issues. Supporting network and system maintenance activities, including SCCM builds, MDM, patching, and port tracing. Managing Wifi and network troubleshooting, equipment racking, and environmental support in the Server Room. About You: You will be a technology service desk professional who thrives in a customer service-focused environment. You will bring excellent communication skills (verbal and written), a professional manner, and the ability to work both independently and as part of a team.You will also bring: Minimum 4 years' experience in an IT Service Desk position with a professional services sector Proven ability to clarify, prioritise, and resolve technical issues in a Windows 10/11, Azure and Microsoft 365 environment Strong technical aptitude with experience in service desk operations and AV/video conferencing support. Excellent communication skills and a proactive approach to problem-solving. Ability to manage multiple tasks while maintaining attention to detail and high service standards. Experience with audio-visual systems Troubleshooting skills for supporting remote staff (VPN & Citrix Remote Desktop, etc.) Experience with managing Mobile devices via an MDM solution (iPhones etc.) Active Directory skills - ability to maintain, create, and delete user accounts Configuring, maintaining, and troubleshooting VOIP softphones & telephone handsets Microsoft certification and networking certification will be looked on favourably Next Steps Please click 'Apply Now' to apply online with your cover letter summarising why you're applying and your resume to support your experience.Applications close 5pm Thursday 23rd October 2025.If you have any questions or need any further information, please don't hesitate to reach out to Bridget in the Sydney Australia office via email .You must be a Singaporean citizen or permanent resident.Why work with us? We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion also play an important role in enhancing our knowledge, driving innovative solutions for our clients and creating positive social impact .We live by our Principles , and strive for mastery in all that we do. We take pride in the high quality work we deliver. Working with colleagues and clients who are leaders in their fields, means the ability to explore new paths to progress with continual learning and development, career and leadership opportunities.As part of the KWM community you'll have access to a suite of wellbeing initiatives, benefits , policies and processes, to enable you to achieve your career goals.At KWM, we'll provide you with the platform to Learn, Master, Lead.