Visual Commercial Merchandiser I Retail I ZARA I Singapore

Job Descriptions Shop Floor & Fitting room management Present a proper personal image and keep continuously check and manage the image of other staffs Demonstrate good control of replenishment and sufficient product display at peak hours/days Lead by example and teaches Customer Service 6 Minimum to the team, motivate & ensure the team achieves them Provide immediate assistance/solutions/up-selling to customer Supervise and manage the fitting room in good image Is able to handle complaints & difficult situations with customers Is able to handle customer complaint by company procedure, escalates for support when it's unsolved over a time Is able to collect product feedback from customer, identify product issue, and communicate with managers Manage the queue and service in cashier counter Product knowledge & floor layout Is able to examine with manager if: Furniture are properly used according to the Visual Merchandising Manual. lighting is in correct direction, make adjustments if needed inventory of store fixtures up to date fixtures & furniture condition are up to standard Has to be able to controls that product on the shop floor is properly replenished at all the time Commerciality Has the ability to foresee and react to special commercial moments (weather, holidays, shopping mall events etc.)Is able to read and use all types of RFID commercial reports in TGT (Anti-ranking, Shop floor locked, Broken size, Money mapping, etc.)Can show he/she understands the concept of 'Y' and 'Success' in rebajas, the distribution system and that is able to organize capacity/general return accordingly. Can show knowledge and understanding of different reports especially on: Rotation and Success Subfamily report TGT 50% ranking New arrival report Floor's sales at regular intervals Visual Merchandising Skills Is capable to display knowledge of company boutique concept Is able explain what products can be used on different fixtures, can coordinate it on fixtures following company image and customer profile. Knows the priority areas displayed with best selling/ new/ potential collections Is always equipped with the mindset to balance between sales & image Ensures smooth visual commercial preparation of a Special Day (Rebajas, 11/11, Spring festival, National day, etc.) with store managers and commercials, following company process. Capable to use the 5 Basic VM principles (Concept, Color, Print, Acc, Replenishment)Be able to correctly place graphics and signs (season, PVP, etc.)Replenishment number on each display Learning & Development Responsible for the training and development of the commercial team. Identify and develop potential within the store and manage succession plans with the relevant follow up. Standards and Compliance Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained Ensures employees are knowledgeable and always updated on SOPs Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered Heath & Safety To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them Job Requirements Minimum experience and knowledge Previous fashion retail experience and/or excellent customer service experience preferred Previous cash handling experience desirable Strong numerate and literacy skills Job-Specific/Technical Skills required to complete the tasks Love/and or passion for fashion Articulate and good communication skills Energetic & enthusiastic Good interpersonal skills Strong initiative & self-motivation Ability to work independently and as part of a team Flexibility to work varied hours including nights, weekends and holidays #J-18808-Ljbffr