MANAGER

JOB OPENING: MANAGER OF A CHAIN OF STORES. BASIC REQUIREMENTS 1. Manage convenience stores, mini mart or grocery store for at least a year. 2. Degree. 3. Strong in customer service. 4. Good with English and communications skills. 5. Strong confident leadership & Team builder 6. Experienced with Computer, related retail Technologies. eg. POS, PDA and Logistics System. 7. Willing to work long hours and travel to manage multiple stores. 8. Must - willing to work night shift, multiple shifts and public holidays. 9. Train and supervise new staff. 10. Business oriented and self motivated to excel. JOB SCOPE Manager 1) Operate and run a chain of convenience stores. 2) Manage a retail team. 3) Sales, profit focused, great initiative. 4) Customer oriented. 5) Compliant with all store policies and SOPs. Customer Service and Personal Attributes 1) Employ a positive approach to customer service, including politeness, promptness and identification of internal / external customer requirements and taking remedial action. 2) Understand customer requirements and deal with them promptly. 3) Deal with feedback, complaints and incidents involving customers appropriately and according to company policy. 4) Maintain all company procedures for customers' enquiries, complaints and other incidents promptly. 5) Give accurate information appropriately to customers. 6) Maintain compliance with contingency plans, emergency procedures, and appropriate health and safety regulations. 7) Provide appropriate information and assistance to enquiries. 8) Deal with unexpected situations appropriately. 9) Maintain required personal deportment standard (posture, behaviour, bearing etc). 10) Maintain required discipline standard (punctuality, self-restrain, compliance to orders and regulations etc). 11) Maintain required hygiene standard (personal grooming, uniform, cleanliness etc). 12) Maintain required standard of honesty and integrity. 13) Maintain required punctuality, rostering, standard of commitment and sense of responsibility. 14) Perform various sales categories and various modes of payments. 16) Comply with legal requirements, such as Expiry, Legal Age, Food safety, Sales time-limit requirements, etc. 17) Promotion, up-sell, price checks and labelling. 18) Housekeeping and ensure high standards of store upkeep. Logs operations, Inventory management and Storage 1) Technology relating to Logs Operations, eg. PDA, PC, TMS tracking system, Electronic Delivery Notes, LITE POS operation, SAP Enterprise System knowledge and usage 2) Whole range of logs operations and supply chain related to retail business. 3) Liaison with warehouse and suppliers. Online business and logs operations. 4) Able to perform various forms of analysis - sales, inventory, ordering patterns, damage, wastage, losses, turn-over, etc. 5) Able to perform physical receiving functions including storage, re-stacking, proper physical inspection against documentation/ correct quantity, expiry checks. 6) Able to perform system receiving functions from various suppliers using diff modes. 7) Able to perform packing functions including completion and/or updating of necessary paperwork and system requirements. 8) Able to perform spot checks and to support stock-takes and to ensure inventory accuracy. 9) Comply with all relevant health, safety and company regulatory rules and standards. 10) Correct and appropriate use of Material Handling Equipment (MHE) and tools. 11) Adequately apply store FIFO and other principles. Ordering, Expiry & Inventory Management 1) Analysis stock requirements and holding. 2) Adequately support / perform various modes of ordering. 3) Obtain information about products/materials to be procured by speaking with suppliers, making phone calls and reading brochures and trade publications. 4) Obtain relevant information on regulations and standards and comply with all aspects relating to goods receipt, checking process of the Company. 5) Search system and ordering databases to find quantities in stock, SKUs /parts numbers. 6) Ability to communicate inventory management policies and procedures. 7) Monitor inventory levels and inventory movement using manual or computerised inventory systems (PDA and computer). 8) Able to review inventory reports (quantity, type and pricing and stock on hand). 9) Able to understand and process ordering. 10) Comply with all relevant SOPS, health and safety standards. 11) Strong understanding of company procedures. Goods and documentations 1) Handle store admin and documentations 2) Plan and communicate with delivery services. 3) Prepare and verify delivery documents. 4) Plan, communicate schedules and advise manager.