Merchandise Operations Associate

7 days ago

Singapore Williams-Sonoma, Inc. Full time

Founded in 1956, Williams‐Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, and worldwide, operating brands such as Williams‐Sonoma, Pottery Barn, Pottery Barn Kids, PB Teen, West Elm, Rejuvenation, Mark & Graham, and GreenRow. We grow our business through retail stores, catalogs, and the internet, and we are expanding globally via company‐owned stores and strategic franchising partnerships. Job Purpose As a Merchandise Operations Associate (Product Information & Data Validation) you will play a key role in SKU setup and end‐to‐end product information management across all regions, ensuring data accuracy and readiness for sale across all channels. Job Responsibilities & Duties Partner with the manager and cross‐functional teams to standardize and improve SOPs and processes for greater efficiency and data quality. Review and analyze current systems to establish efficient data‐sharing and extraction methods, reducing redundancy and simplifying data input. Improve and refine workflows related to product information management to ensure data is accessible, accurate, and up to date across all systems. Act as the primary point of contact for the US PI team, WSGO teams, and vendors to ensure alignment and smooth communication for new product launches, ongoing maintenance, and a consistent online experience. Track, validate, and maintain large volumes of product data with strong attention to detail. Perform SKU setup and maintenance in the inventory management system and verify SKU data accuracy across various operating systems. Create and maintain Item Master foundation data, including merchandise hierarchy, attributes, and differentiators. Provide timely responses to SKU‐related inquiries and ensure efficient issue resolution. Coordinate with internal and external partners to resolve data discrepancies and ensure operational continuity. Ensure timely and accurate SKU setup to support product availability across all sales channels. Job Holder's Competencies & Experience Previous experience in merchandise operations, inventory management, or a related role. Proven track record in process improvement, operational optimization, and implementing best practices with complex systems. Experience working in cross‐functional environments (sourcing, finance, IT, supply chain). Analytical mindset with the ability to leverage data for decision‐making and process enhancement. Detail‐oriented, proactive, and solution‐focused with a strong commitment to operational excellence. Strong interpersonal skills and ability to work effectively with associates, supervisors, and managers. Effective verbal and written communication skills with the ability to foster clear, open communication. Demonstrated flexibility, adaptability, independent decision‐making, and strong problem‐solving skills. About Us Williams‐Sonoma, Inc. is an inclusive employer that provides employees with fair opportunities on the basis of merit, regardless of age, race, gender, religion, marital status, family responsibilities, or disability. Our Pacific Region office in Singapore supports a diverse team of more than 160 associates across functions such as sustainability, customs & compliance, finance, human resources, information technology, inventory planning, logistics, sourcing, and quality assurance. Job Details Seniority Level: Associate Employment Type: Full‐time Job Function: Management and Manufacturing Industry: Retail #J-18808-Ljbffr

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