Manager/ Senior Manager, Service Management and Planning

Overview
What the role is: As a Manager/ Senior Manager, Service Management and Planning in the Customer Services Branch (CSB), Student Placement and Services Division (SPSD), you will be part of the team driving service excellence in MOE Headquarters and schools. You will work closely with a diverse range of stakeholders to implement customised training programmes and targeted service-related resources that complement existing service culture building efforts. This will sustain the service capability and competency of MOE staff to deliver consistent and high-quality service across all touchpoints. You will also handle divisional planning and administration, including co-ordinating submissions and controls, executing key events, managing staff awards, and advising on finance, procurement, training and business continuity matters.
What you will be working on
Build and sustain MOE’s service culture through implementation of training programmes and development of self-directed learning initiatives
Drive continuous improvement of customers’ omnichannel experiences by analysing customer journeys and collaborating with stakeholders to re-design service delivery processes and co-create innovative solutions
Manage divisional submissions and provide advice to branches in areas such as budget and audit exercises, procurement, personnel matters, staff awards, staff training as well as business continuity planning for the division
Plan and execute divisional events such as half-yearly dialogue sessions with staff, annual management retreat and staff induction sessions
What we are looking for
At least 3 years of relevant work experience
Passion for and dynamism in driving service excellence
Strong organisational, analytical and conceptual thinking abilities
Good interpersonal, written, verbal communication, project management and collaborative skills
Knowledge in customer journey mapping, design thinking and change management
Prior experience in planning and coordination work in relevant areas such as budget and finance, staff development and events planning
Additional information
In general, applicants can expect to hear from us within 4 weeks from the close of the application window. Applicants who are shortlisted will be invited for an interview. Following your interview, our recruitment team will carefully evaluate all interviewed candidates. If you have not heard from us within 3 weeks after your interview, your application is still being actively considered.
As part of the processing of your application, you may be required to undergo a medical examination that will be fully paid by MOE. You will be provided with instructions regarding the medical examination. Note: The medical examination is part of the selection process and does not indicate that you have been offered the appointment.
If you are facing issues submitting your application through the portal, please contact us at
for assistance.
About Ministry of Education
The wealth of a nation lies in its people - their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation.The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well-rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.
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