M/SM, Digital Partnership Operations

Overview What the role is: As the Digital Partnership Operations & Integration Manager, you will drive the successful onboarding, integration, and ongoing management of strategic digital partnerships across our platforms — such as MyCareersFuture for job listings, CareersCompass by MyCareersFuture for content syndication, and digital event collaboration. You'll play a critical role in co-developing career-focused products and content with partners, ensuring seamless integration with our user journeys and alignment with our Career Health framework. This is a cross-functional role that combines co-creation of digital marketing products with digital platforms, public and private organisations, IHLs, and content creators, syndication of content with partners, onboarding, day-to-day operations, content development, and ensuring partner products fit with our career health goals and user experience. What you will be working on Partnership Onboarding & Product Integration: Act as the primary liaison between internal teams (product, UX, marketing) and external partners. Lead the end-to-end onboarding and technical integration of partner services into digital platforms. Utilise API integration and digital architecture expertise to ensure smooth, reliable product incorporation between internal product owners and partners. Operational Excellence: Oversee daily partnership operations, focusing on service reliability and KPI achievement. Troubleshoot issues, manage escalations, and ensure timely resolution between internal and external teams. Identify opportunities to improve offerings and deepen impact of the Career Health message. Optimise processes for efficiency, scalability, and partner satisfaction. Content Strategy & Co-Creation: Co-develop and syndicate career-related content with partners, applying skills in editorial planning, messaging alignment, and content marketing. Ensure content is user-centric, platform-appropriate, and aligned with career development messaging. Shape tone and format to suit platform capabilities and user preferences. Integration Management & Digital Platform Optimisation: Understand UX and ability to assess product fit to ensure all partner experiences can enhance the user journey and meet career health outcomes. Collaborate with product teams to shape partner offerings that are intuitive and value-adding. Design and optimise integration workflows for stability and scalability. Data Analytics & Continuous Improvement: Collect, analyse, and act on data from operations, user engagement, and platform performance. Use insights to drive iterative improvements in partner product fit, content effectiveness, and user satisfaction. Report performance metrics and recommend strategic enhancements. What we are looking for 3+ years of experience in partnerships operations. Proven track record managing integrations and cross-functional projects with internal and external stakeholders. Strong project management skills with the ability to manage multiple partnerships and initiatives simultaneously. Excellent communication, teamwork and stakeholder management abilities. Familiarity with API integrations, and/or digital product ecosystems is a plus. Detail-oriented with a strong problem-solving mindset. About Workforce Singapore Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs. #J-18808-Ljbffr