Telephone Operator

2 days ago

Novena, Singapore IET Pte. Ltd. Full time

Location: Novena Working Hours: 42.5hrs/week Responsibilities Answering Calls Answer all calls promptly using MHA's approved greeting. Provide live support (Mon–Fri, 8:30 am–6:00 pm). Screening & Transferring Route calls to the right officer/department. Handle warm/cold transfers and overflow. Message Management Record details (name, contact, message, time). Forward via email/SMS/phone; maintain a log. General Support Share office hours, address, basic services. Use scripts/FAQs for common queries. Reporting Daily logbook; weekly submission. Monthly summary: volume, response time, complaints. Data Entry Update CRM with accurate caller details. Coordination 1-week OJT; collaborate with supervisor Qualifications & Requirements Education Minimum ITE Diploma or 3 GCE O-Level passes. Experience Prior experience as a telephone operator or office administrator. Technical Skills Proficient in Microsoft Office (Word, Excel, etc.). Soft Skills Good communication & Team work skills. #J-18808-Ljbffr

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