Luxury Sports Store Manager

Overview We are seeking an experienced and dynamic Store Manager to lead our retail operations for a global luxury outdoor sportswear brand. The ideal candidate comes from a luxury fashion or premium apparel background , with a strong passion for the outdoors and a proven ability to deliver exceptional client experiences. You will be responsible for driving sales performance, elevating guest engagement, and leading a high-performing team to embody the brand’s values and commitment to excellence. Key Responsibilities 1. Sales & Guest Experience Lead the team to achieve and exceed sales targets, ensuring alignment with the store’s business objectives. Champion the brand’s client journey by delivering personalized, authentic, and elevated service experiences. Leverage CRM tools to strengthen client relationships, enhance retention, and grow the client base. Handle guest inquiries, feedback, and service recovery with professionalism and empathy. Lead from the sales floor (minimum 80% of working hours) to model client service excellence and coach the team in real time. Manage and resolve unexpected or sensitive in-store situations, ensuring brand reputation and client satisfaction. 2. Team Leadership & People Development Inspire, mentor, and develop a high-performing team through consistent coaching, recognition, and structured performance management. Oversee the full employee lifecycle: hiring, onboarding, training, and career development. Build leadership capabilities within the team to ensure succession readiness and long-term engagement. Foster a positive, inclusive, and brand-aligned store culture reflecting professionalism and collaboration. Uphold brand standards in grooming, conduct, and presentation at all times. 3. Store Operations & Visual Merchandising Oversee daily store operations including scheduling, opening/closing, inventory management, and store upkeep. Ensure inventory accuracy and efficient replenishment processes. Maintain exceptional visual presentation standards in line with brand guidelines and seasonal directives. Monitor and manage store budgets, labor planning, and operational efficiency through company systems and tools. 4. Community & Brand Engagement Represent and embody the brand’s passion for performance, sustainability, and outdoor lifestyle. Strengthen community engagement through local partnerships, events, and ambassador programs. Serve as the brand representative within the local market and external engagements. Conduct regular team briefings and leadership meetings to align the team on brand initiatives, performance, and goals. Requirements Diploma or higher qualification. 3–5 years of retail management experience in luxury or premium fashion/apparel brands . Proven success in leading teams and driving sales performance in a client‑centric retail environment. Strong commercial and financial acumen, including budgeting, scheduling, and expense control. Deep understanding of retail operations, CRM, visual merchandising, and store SOPs. Excellent interpersonal and communication skills with a strong client‑first mindset. Proficiency in Microsoft Office and retail/CRM systems. Mandarin is required due to the need to communicate with Mandarin speaking clients and counterparts Passion for outdoor activities, performance lifestyle, or technical apparel. Willing to work retail hours, including weekends and public holidays. If you’re interested in this opportunity, please send your CV to Regrettably, only shortlisted candidates will be notified. Please note that data provided is for recruitment purposes only. Business Registration No.: R | License. No. - 20S0118 | EA Registration No. - R #J-18808-Ljbffr