IT Support Engineer

5 days ago

Singapore ROTARY ENGINEERING PTE. LTD. Full time

Description The IT Support Engineer is responsible for providing remote and onsite support to all computer users. To provide 1st level support and resolution to all reported issues and queries related to IT (hardware and software). The IT Support Engineer will assist the IT Infrastructure Manager to maintain, support and optimise key functional areas such as network, server, data communication, telecommunications system and security. The engineer is required to participate in all infrastructure improvement activities. Essential duties and responsibilities include the following: IT Support and Management Provide support and resolution on end‐user walk‐in/telephone/email enquiries and issues related to Hardware and Applications (troubleshooting, VPN, wireless, etc). Logging and closing of service desk calls; these include documentation of all user issues/requests/resolution into the ticketing system. Conduct required IT training to end users, developing training materials as required. Work closely with the IT application team to ensure compliance with information security audit requirements and provide IT technical assistance wherever necessary. Participate in IT projects when required; not restricted to infrastructure activities only. Ensure proper IT infrastructure policies, standards, procedures and risk controls are followed during issue resolution. Be proactive in creating a safe working environment for everyone and ensuring that HSE in‐house rules are observed at all times. Consider HSE aspects when planning and carrying out tasks to eliminate and reduce HSE hazards, aspects and risks. Outsourcing and Vendor Management Assist the IT Infrastructure Manager to monitor all outsourced infrastructure vendors' performance against agreed SOW and SLA. Requirements Nitec, Higher Nitec, Diploma in Computer / Info‐Comm Technology or related. At least 2‐3 years of relevant working experience supporting computer users. Hands‐on experience supporting desktop/laptop hardware, network printers, Microsoft Windows, standard software (Microsoft Office, Microsoft Outlook client, Antivirus, Internet browser), computer setup, Microsoft Active Directory, VPN setup/troubleshooting. Good communication skills with strong problem‐solving ability. Ability to work in a team environment to engage and motivate team members. Positive attitude and ability to work well with culturally and geographically diverse teams. #J-18808-Ljbffr

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