Shop manager

19 hours ago


Singapore This Is An IT Support Group Full time

Your Role
We are seeking a highly motivated and experienced Shop Manager.To oversee daily operation of the shop, ensuring efficiency and profitability. Maintain high store standards and conditions and foster a positive environment.Job Descriptions1. Store OperationsManaging all aspects of shops operations, including opening and closing procedures, cash handling, inventory management, and maintaining shops cleanliness and organization.2. Sales and ProfitabilityAchieve sales targets, monitoring performance, and implementing strategies to achieve sales goals.Analyzing sales data and identifying opportunities for growth.Monitoring expenses and proposing cost control measures to maximize profitability.3. Staff ManagementImplement training programs, and supervising store staff.Setting performance expectations and providing ongoing feedback.Scheduling shifts and managing payroll.Motivating and engaging employees to ensure a high level of customer service.Presenting sales, revenue and expenses reports and realistic forecasts to the management team.4. Customer ServiceEnsuring exceptional customer service standards are met by the store staff.Handling customer inquiries, complaints, and resolving any issues that may arise.Creating a positive shopping experience for customers and building customer loyalty.5. Safety and SecurityEnsuring compliance with safety and security procedures.Implementing loss prevention measures to minimize theft and protect company assets.6. Relationship ManagementBuilding and maintaining positive relationships with customers, suppliers, and vendors.Collaborating with other departments, such as human resources, to ensure effective communication and coordination.Requirements and skillsBS/MS OR degree in business administration or a related field.Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.Committed to continuous education through workshops, seminars and conferences.Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.Proven ability to drive the sales process from plan to close.Strong business sense and industry expertise.Excellent mentoring, coaching and people management skills.#J-18808-Ljbffr


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