Customer Service Officer

2 days ago

Singapore DART HOLDINGS PTE. LTD. Full time

Overview
Full Time
Non-executive
Minimum 1 year experience
Office is based in Changi South
Monday to Friday: 8.30am - 5.30pm; Saturday: 8.30am - 12.30pm
Medical benefits
Logistics / Supply Chain / Container Trucking
Company Description
Dart Holdings Pte Ltd (“Dart”), together with its subsidiaries, JH Warehouse (S) Pte Ltd and Speedway Logistics & Transportation(s) Pte Ltd, is an established 3PL, offering one-stop, end-to-end supply chain management solutions and services. It offers licensed, bonded and general warehousing, freight forwarding, container trucking and local transportation services in Singapore.
Role Description
We are looking for a
Customer Service Officer
to support our transportation team. The Customer Service Officer will be responsible for providing exceptional customer service and support to clients throughout the land freight transportation process, ensuring smooth operations, resolving inquiries, and maintaining positive relationships with customers.
Responsibilities
Attend to customer’s enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured
Perform trucking job creation
Communicate customers’ requirements to Operations for their execution
Monitor jobs and provide timely updates for shipment, including updating container details in the system
Advise customers on delivery and trucking schedules
Responsible for all documentation and administration duties
Monitor the progress of job orders and shipments adhering to deadlines
Maintain business relationships with customers
Communicate and coordinate with the appointed third-parties in relation to job order
Responsible for ensuring proper documentation and filling of invoice and job sheets
Maintain networking with other departments including dispatch, billing, credit, and field management to respond to customer inquiries
Assist in permit declaration for job orders when required
Requirements
Diploma or equivalent in logistics, supply chain management, business administration, or a related field
Minimum 1 year of experience in customer service or client-facing roles, preferably in the logistics or transportation industry
Strong knowledge of land freight operations, transportation logistics, and customs clearance procedures
Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
Experience with TradeNet is an advantage
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