Multi Outlet Manager

6 days ago


Singapore LAO MA BAN MIAN PTE. LTD. Full time
The Multi-Outlet Manager works closely with the senior management on strategic business planning and operations. He/She is responsible for the monthly financial performance and day-to-day operations of the outlets under his/her purview.
Role & Responsibilities
1. Operational Management:
  • Oversee the day-to-day operations of outlets to ensure they run smoothly and efficiently.
  • Ensure outlets maintain consistent brand standards for quality, service, and cleanliness.
  • Conduct regular visits and audits to both outlets to monitor performance and identify areas for improvement.
  • Manage and resolve any operational issues, emergencies, or difficult situations that may arise.
2. Financial Management:
  • Take full accountability for the profit and loss (P&L) of outlets, striving to meet or exceed financial targets.
  • Develop and manage budgets, control costs (e.g., labor, inventory), and analyze financial reports to optimize profitability.
  • Implement strategies to increase sales, revenue, and customer base at outlets.
  • Oversee inventory management to minimize waste and ensure accuracy.
3. People Management & Leadership:
  • Lead, mentor, and develop the outlet managers and their teams, fostering a positive and professional work culture
  • Conduct regular meetings with outlet managers to communicate goals, provide feedback, and address concerns.
4. Customer Service & Quality Assurance:
  • Ensure a high level of customer satisfaction is maintained at outlets by upholding service and product quality standards.
  • Develop and implement initiatives to enhance the customer experience and build a loyal customer base.
  • Ensure full compliance with health, safety, and hygiene regulations across outlets.
Note: This is a 6-day work week position.

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