Bilingual Customer Care Specialist

Bilingual Customer Care Specialist (English & Spanish)
You will be joining UA Brands, a company that has been a leading provider of fashionable specialty apparel for medical and culinary professionals for over 40 years. At UA Brands, we take pride in supporting our customers who are the true heroes in their fields. Our company culture is based on strong values, philanthropy, and a sense of community. We value collaboration and consider our colleagues not just as coworkers, but as family and friends. By joining us, you will get an authentic look into how UA Brands values and embraces the skills and perspectives of its employees, setting us apart from others.As part of our global expansion, UA Brands established a captive center in Pune, India in September 2017 to enhance our IT & ITES support and talent for our corporate teams.In this role, you will play a crucial part by being the primary contact for our customers, providing them with the assistance they need to resolve any concerns they may have. Customers will reach out to you via phone calls, and it will be your responsibility to handle complex situations, ensure customer satisfaction, and aim for a one-contact resolution. Your main goal will be to uphold UA Brands" reputation for excellent service in our Contact Center.The ideal candidate must be flexible and willing to work during US working hours, holidays, weekends, and occasionally overtime when necessary.**Responsibilities:**- Responding to incoming customer inquiries or concerns, researching issues, and providing resolutions within specified time limits.- Handling sensitive customer data with professionalism and confidentiality.- Providing support with billing, order processing, refunds, and troubleshooting.- Balancing company policy with customer requests to ensure customer satisfaction without compromising the company's interests.- Assisting other departments during periods of lower customer contact.**Required Skills:**- Excellent active listening, verbal, and written communication skills in English and Spanish.- Ability to work effectively with different personalities.- Strong organizational skills, attention to detail, and time management.- Good decision-making and analytical abilities.- Proven work ethic and a team player mentality.**Required Experience:**- Experience in handling international phone calls, preferably in a US Process.- Minimum 2 years of Call Center phone support experience with a US Retailer or E-Commerce platform.- Typing speed of at least 40 WPM.- Proficiency in Spanish at C2 Level.- Experience working remotely.- Preference will be given to candidates with exposure to US Retail and E-Commerce phone call processes.**Workspace Requirements:**- Quiet, private, distraction-free work environment with a reliable internet connection of 100 MBPS and 9 hours of power backup.**Location:**- Remote (Work from Home)By joining UA Brands, you will enjoy workplace flexibility, working from the comfort of your home without the need for commuting. You will be expected to be available online during your team's core business hours, with company-provided computer equipment for business use.**Benefits:**- Company-sponsored medical insurance for employees and family members.- Company-sponsored Life insurance and Group Personal Accidental insurance for employees.- Company-sponsored Gratuity Benefit.- Hardship Allowance and Extended Hardship Allowance.- Paid Vacation / Earned Leave.- Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per norms.- Referral Program.- Regular recognition, social activities, monthly events, and birthday celebrations.UA Brands is an equal opportunity employer and maintains a Drug-Free Workplace.,
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Bilingual Customer Care Specialist (English & Spanish)
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Time management, English language,Active listening, Decisionmaking, Analytical abilities, Work ethic, Team player mentality
Customer service, Written communication, Time management, Adaptability, Accountability,Team player, Attention to detail, Problemsolving, Active listening, CRM software, Typing skills, Decisionmaking, Organizational skills
Time Management, Customer Service,Organizational Skills, Multitasking, Microsoft Office Suite, Office Equipment Knowledge
Customer service, Inventory management, Order processing, Customer Support, Competitor analysis, Market research, Social media management, Web analytics, Computer skills, Content Writing, Quality Check, Data Entry Operation, Content Management,Ecommerce store backend management, Product data entry, English communication, Organizational skills, Typing data entry, Online calendars , scheduling, Phone communication, Email communication, Instant messaging communication, Email , calendar management, Ecommerce platforms, Typing Speed , Accuracy, Product information entry, eCommerce product listing, Adding tracking for orders, Basic photo editing, Admin dashboard management, Customer insights analysis, Product data quality assurance, Digital marketing tactics
Time management, English language,Active listening, Decisionmaking, Analytical abilities, Work ethic, Team player mentality
Customer service, Written communication, Time management, Adaptability, Accountability,Team player, Attention to detail, Problemsolving, Active listening, CRM software, Typing skills, Decisionmaking, Organizational skills
Time Management, Customer Service,Organizational Skills, Multitasking, Microsoft Office Suite, Office Equipment Knowledge
Customer service, Inventory management, Order processing, Customer Support, Competitor analysis, Market research, Social media management, Web analytics, Computer skills, Content Writing, Quality Check, Data Entry Operation, Content Management,Ecommerce store backend management, Product data entry, English communication, Organizational skills, Typing data entry, Online calendars , scheduling, Phone communication, Email communication, Instant messaging communication, Email , calendar management, Ecommerce platforms, Typing Speed , Accuracy, Product information entry, eCommerce product listing, Adding tracking for orders, Basic photo editing, Admin dashboard management, Customer insights analysis, Product data quality assurance, Digital marketing tactics
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