Telesales Manager

4 days ago


Singapore Dynamic Human Capital Pte Ltd Full time

Responsibilities: Sales Management & Performance Lead, motivate, and manage the Noel and Humming telesales teams to achieve both individual and departmental sales targets. Monitor daily and monthly sales performance, ensuring timely follow‐up on leads and closing of sales opportunities. Analyse sales data and trends to identify opportunities for improvement and implement corrective actions where necessary. Participate in developing and executing sales strategies and campaigns to drive revenue growth. Customer Service & Quality Assurance Ensure telesales agents deliver excellent customer service and uphold the company's service standards during all interactions. Regularly review call quality, provide coaching and feedback to enhance service delivery and conversion rates. Handle escalation cases professionally and ensure prompt resolution of customer issues. Credit Control &


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