IT Helpdesk Engineer
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Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers Troubleshoot and resolve end user application issues, maintain and update technical support documentation Handle asset management, maintain inventory and liaise with vendors Maintain and monitor office network infrastructure, IT security and antivirus tools Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Requirements:
Diploma or degree in Computer Sciences, Information Technology or a related field preferred Minimum 3 years of relevant experience operating in a similar role In-depth knowledge of computer hardware, software, and OS (Windows and macOS) Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus Professional Qualification - Microsoft Certified/CCNA is a plus Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus Competent at documenting standard operating procedures and knowledge articles Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities Enthusiastic and willing to learn in a fluid and fast-paced environment Passionate in IT technology and wants to make a difference with technology solutions Good interpersonal and communication skills to interact effectively at all levels Strong analytical and troubleshooting skills Good command of English (Speaking, Reading and Writting)
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