AVP, Customer Centre Team Manager, CBGO, Group COO

6 hours ago


Singapore DBS Bank Limited Full time

Role Overview: To lead, coach & manage a team of Customer Service Officers (CSOs) To monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork Managing daily operations, coaching and developing team members and implementing strategies to enhance productivity and customer satisfaction Key Responsibilities: Team Leadership People management - Demonstrate effectiveness in developing and coaching team members in meeting individual & team service standards, campaign targets. Directly accountable for individual appraisal and development Motivate and enable high performing and customer centric individuals Conduct regular team meetings and one-on-one sessions to provide feedback, address concerns and set objective Managing the flow of information within the team through coherent communication and information sharing within the team structure To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality of service delivery To achieve individual goals, drive team performance targets & Service Levels of the Customer Service Centre Manage workforce scheduling to optimize coverage and minimize downtime. To assist with calls servicing during call surges Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer's information securely especially with the high accessibility to customer's sensitive information like Identity, Address, income status,



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