Host Manager/Dealer

2 weeks ago

Singapore ACTIVE HR MANAGEMENT PTE. LTD. Full time

Roles & Responsibilities We are Hiring Hall Manager and Dealer 1)Hall Manager Guest Management: Greet and welcome guests, manage the guest list, handle check-ins, and provide a positive first impression of the establishment. Reservations and Seating: Manage table reservations and efficiently seat guests according to club standards and procedures. Customer Service: Act as the main point of contact for guests, addressing their needs and concerns, handling complaints, and providing information about club events and services. Coordination and Communication: Work closely with door staff, floor staff, and management to ensure smooth operations and communicate guest needs. VIP Services: Provide personalized assistance and service to VIP guests. Event Management: May assist in creating marketing efforts to draw crowds and ensure the smooth operation of specific club nights or events. Club Knowledge: Maintain up-to-date knowledge of the club's layout, pricing, terms and conditions, and any ongoing events. Qualifications Customer Service: Exceptional interpersonal skills with a strong focus on guest satisfaction and creating a welcoming environment. Communication: Effective verbal and written communication skills to interact professionally with guests and staff. Organization: Ability to multitask, manage reservations, and maintain an organized work area in a fast-paced environment. Professionalism: A friendly, energetic, and approachable demeanor with an exceptional appearance at all times. Problem-Solving: Ability to handle customer complaints and address concerns effectively and efficiently. Teamwork: A strong teamwork ethic and the ability to collaborate effectively with colleagues and other departments. Proactiveness: Ability to observe guests and preemptively meet needs or address potential situations. 2)Dealer *Responsibilities Patrons during games Provide customer service by explaining the game rules and regulations Ensure that bets are placed correctly Keep gaming areas clean and organised Be aware of and abide by all relevant legislation Requirements Excellent customer service and communication skills Ability to work calmly under pressure Ability to work flexible hours Excellent customer service skills Good numeracy and accuracy Ability to remain calm under pressure Personal Traits Excellent customer service skills Good numeracy skills Good communication and interpersonal skills High levels of concentration Ability to remain calm under pressure It is best to have experience working at Marina Bay Sands, Resort World Sentosa salary for host manager =sgd 8k-20k+++ salary for dealer =sgd3k-5k+++ working hours: 2pm-2am 5 days working days location:Orchard Road Tell employers what skills you have Customer Service SkillsAbility to MultitaskNumeracyTreasuryLegislationInterpersonal SkillsVIPEvent ManagementApproachableVIP ServicesCommunication SkillsForeign ExchangeCustomer ServicePricingLayoutEquities

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