Fraud & Risk Specialist Malaysia Customer Service 27-October-2025

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMoreTop reasons to work with TDCX Attractive remuneration and great perks Comprehensive medical, insurance, and social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy-to-access location with direct public transport links Flexible working arrangements Coaching and mentoring from experts in your field Join a global company, winner of hundreds of industry awards What is your mission?Review and analyze complex situations, pattern of fraudulent and suspicious trends, measuring impact of those trends in order to find solutions of mitigating and preventing fraudulent activities. Documents investigations comprehensively and maintain high levels of confidentiality while conducting investigations. Train and mentor newly hired agents, creating individual upskilling plans for them, ensuring to create appropriate training materials. Analyze fraud pattern, create models and update existing ones to tackle ever changing fraud vectors. Provide solutions that will help mitigate and prevent fraudulent activities. Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for?Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply. Possesses excellent problem solving, critical thinking, and analytical skills as well as being able to work independently and prioritize efficiently. Demonstrates strong investigative ability, internet research, organizational and analytical skills. Ability to work and multi-task in a fast-paced and rapidly changing environment. Ability to work with a flexible schedule and on shifts as required. Excellent verbal and written communication skills in English and the language of the supporting market. About TDCX Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality. With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit . Job Segment: Risk Management, Internet Research, BPO, Quality Manager, Finance, Research, Operations, Quality #J-18808-Ljbffr