Health Representative

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.
To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.
The Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness and prevention of diseases. Central to the role will be the introduction of a new & promoted vaccines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Health Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.
The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships at the senior executive level with key decision makers and influencers. The Health Representative identifies and prioritize Pfizer opportunities through understanding customers’ business and strategic imperatives.
The Health Representative is responsible for supporting their customers with their designated portfolio within a defined geographical territory.
ROLES RESPONSIBILITIES
Responsible for onboarding customers to new operating models and to new platforms (e.g., Digital Engagement Portal)
Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
Knowledgeable of HCPs preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients. Ensuring customers gain best value from the services
Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains amethodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing of KPIs); utilizes current digital tools effectively (e.g., Veeva) as well as adapts quickly to new CF tools for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it
Provide objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states treated. Incorporating the use of educational programs, outcome and other tools which identify the greatest opportunities for improving patient care.
Responsible forstrategic deployment of Pfizer resources to support HCP(e.g. patient education, adherence resources);workeffectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidancefrommanagementandother supportfunctions (Marketing, Medical)andtechnical solutions (e.g. RTE) into call planning; collaborate effectively with other Customer-Facing (CF)colleagues
Seeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer.
Establishing a strong working relationship with the Pfizer (Digital) and Medical Teams and sharing insights from customers to improve Pfizer’s digital service offering.
Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements.
Provide support for relevant inline vaccines prescribed by HCP’s
Share relevant brand and therapy area updateswith HCP’s
Ability to convey relevant messages acrossmultiple vaccines and therapy areas
Strong customer relationship focus, establishingtrusting relationships, quick to navigate complexhospital stakeholder environment, experts insecondary care environment and or Primary Care
Has a thorough understanding of the environmentand challenges of their key HCPsand acts tocome back to the business so we can findsolutions to their needs in managing ourpatientsand identify opportunities
Single point of contact forall relevant Pfizer portfolio for their accounts
Able to understand howproducts across the businessinterplay with each other
Ability to have aproductPOAchange based onneeds of customer and theirpatients
Ensures a customer centric – comprehensive approach tothe way HCP’s treat their patients with allPfizer brands that are relevant to the customer
Leads, coordinates, and manages the long term, consultative, customer relationship to become the customer’s trusted business advisor. Extends the relationship beyond transactional to needs analysis based.
Demonstrates expertise in relationship skills, creatively delivers innovation and thought leadership, and represents the full spectrum of Pfizer value.
Responsible for overall service excellence within the