Software Engineer- Helpdesk Support Engineer

1 week ago


Singapore RISKDATA CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are looking for Software Engineer- Helpdesk Support Engineer with below requirements;

Description

  • Monitor and respond to system alerts and abnormal behaviours.
  • Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.
  • Consolidate records for reporting, monitoring, analytics, and audit purposes.
  • Perform system health checks after changes to ensure stability and prevent issues.
  • Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.

Responsibilities

  • Good experience in IT helpdesk or support engineering.
  • Strong knowledge of incident management processes and ITIL practices.
  • Familiarity with system monitoring tools and troubleshooting procedures.
  • Ability to work in a fast-paced environment with strong problem-solving skills.
Tell employers what skills you have
Troubleshooting
Hardware
Ticketing
Asset Tracking
SQL
Service Desk
Windows
Mobile Devices
ITIL
Java
C#
Audit
Software Development
Incident Management
C++
Technical Support

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