Top Customer Solutions Engineer, AI/ML, Google Cloud
5 days ago
Product area Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise‐grade solutions that leverage Google's cutting‐edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Job description The High Touch Support team's focus on solutions and customer‐centric supportability helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation. Job responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns. Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer‐reported issues, building tools, and faster diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Travel up to 15% in‐region for meetings and onsite delivery activities. Minimum qualifications Bachelor's degree or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Experience creating content for technical audiences, and in web technologies (e.g., HTML, DNS, TCP, etc.). Ability to participate in on‐call rotation, including non‐standard working hours, nights, weekends and holidays. Ability to communicate in English and Mandarin fluently to support client relationship management in this region. Preferred qualifications Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. Experience developing developer tools (e.g., automation, testing, debugging). Experience debugging complex workload issues across large‐scale, multi‐node environments. Experience with exploratory kernel debugging and performance analysis of containerized systems. Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.). Experience working with one or more public cloud services and infrastructure (e.g., Google Cloud Platform). #J-18808-Ljbffr
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Customer Solutions Engineer, AI/ML, Google Cloud
2 weeks ago
Singapore Google Full timeCustomer Solutions Engineer, AI/ML, Google Cloud (English, Mandarin)Join to apply for the Customer Solutions Engineer, AI/ML, Google Cloud (English, Mandarin)role at Google . Google will be prioritizing applicants who have a current right to work in Singapore and do not require Google's sponsorship of a visa. Minimum qualifications Bachelor's degree or...
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Singapore Google Full timeCustomer Engineer, Data Analytics and AI, Google Cloud Join to apply for the Customer Engineer, Data Analytics and AI, Google Cloud role at Google . Google will be prioritizing applicants who have a current right to work in Singapore and do not require Google's sponsorship of a visa. Minimum Qualifications Bachelor's degree or equivalent practical...
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Singapore Google Inc. Full timeCustomer Solutions Engineer, AI/ML, Google Cloud (English, Mandarin)Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. Apply Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa....
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Singapore Google Full timeGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. **Minimum qualifications**: - Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. - 10 years of experience with cloud infrastructure. - 5 years of experience...
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Singapore Google Full time $120,000 - $180,000 per yearGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications:Bachelor's degree or equivalent practical experience.6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.Experience writing,...
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Singapore Google Full timeGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience with cloud native architecture in a customer-facing or support role. - Experience in pre-sales and consulting,...
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Singapore Google Full timeGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience with cloud native architecture in a customer-facing or support role. - Experience in pre-sales and consulting,...
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AI/ML Solutions Engineer — Cloud
7 days ago
Singapore Google Inc. Full timeA leading tech company in Singapore is seeking a Customer Solutions Engineer to provide technical guidance on Google Cloud services. The ideal candidate will have experience in building machine learning solutions and communicate effectively in English and Mandarin. Responsibilities include coaching customers on ML tests, resolving technical issues, and...
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Customer Solutions Engineer, Compute
1 week ago
Singapore Google Full timeCloud Technical Solutions Engineer, Compute Join to apply for the Cloud Technical Solutions Engineer, Compute role at Google Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. This role requires you to work in a shift pattern or non-standard work hours as required. This may...
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Cloud ML Compute Engineering Manager
2 days ago
Singapore Google Full timeA leading technology company in Singapore is seeking a Software Engineering Manager to lead multiple engineering teams. You will optimize AI/ML models on Google Cloud infrastructure and manage the technical direction of the team. With 8+ years in software development and 5+ years in a leadership role, you will guide the development of innovative technology...
