citi.com | Officer, Customer Service Analyst

3 days ago


Singapore citi.com Full time

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At
Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi’s
Securities Services
supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.
We’re currently looking for a high caliber professional to join our team as
Officer, Customer Service Analyst - Hybrid
(Internal Job Title: Customer Service Analyst 2 -
C10 ) based in
Singapore . Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life.
In this role, you’re expected to:
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
Conduct necessary analyses to address client needs.
Communicate resolutions to clients.
Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed.
Inform clients about problems (system failures, market issues) and provide regular resolution updates.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you’d ideally have the following skills and exposure:
0-2 years of relevant experience.
Experience in customer service preferred.
Computer proficiency.
Consistently demonstrate clear and concise written and verbal communication.
Proven investigative and analytical skills.
Demonstrated ability to present concepts and influence change.
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results.
Proven ability to work under limited supervision within a team environment.
Bachelor's degree/University degree or equivalent experience.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today.
Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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