Nanyang Technological University | Manager, Financial Aid
2 days ago
We are seeking a dynamic and experienced Manager to lead our Financial Aid team. This role is critical for managing financial aid programs, driving process improvements, and ensuring excellent customer service. The ideal candidate will be strategic, adept at managing change, and skilled in data analytics to enhance operational efficiency.
Key responsibilities:
Strategic Planning and Execution:
Develop and implement strategic plans to optimize financial aid processes and improve service delivery.
Identify opportunities for continuous improvement in financial aid programs.
Process Improvement:
Analyse and enhance current financial aid processes, implementing innovative solutions to improve efficiency.
Lead efforts to revise SOPs and enhance system functionalities.
Change Management:
Operationalise policy and procedure changes, ensuring smooth adoption.
Develop change management strategies, including communication and training plans.
Supervise and train financial aid staff, promoting a customer-centric mindset.
Handle escalated cases and work towards satisfactory resolutions.
Stakeholder Engagement:
Manage communications with students, faculty, staff, and partnering agencies.
Assist stakeholders in interpreting financial aid policies and regulations.
Data-Driven Decision Making:
Prepare and analyse operational reports, using data to identify trends and inform decisions.
Utilize data analytics to enhance the effectiveness of financial aid processes.
Operational Oversight:
Oversee the administration of scholarships and financial aid programs.
Ensure compliance with data protection and record-keeping requirements.
Requirements:
Bachelor’s degree in any discipline is preferred
Minimally 5 to 8 years of experience in administration, finance and customer facing environment with 2 years in a supervisory role.
Strong understanding of financial aid policies and audit requirements is preferred.
Excellent interpersonal and communication skills.
Meticulous with strong organizational skills.
Proficient in Microsoft Office, particularly Word and Excel.
Experience in process improvement, automation and change management.
Analytical skills with the ability to use data to drive decisions.
Why Join Us:
Be part of a forward-thinking team dedicated to transforming financial aid services and enhancing student support. Join us in driving strategic initiatives, process improvements, and positive change to make a significant impact on our students and institution. If you are a strategic thinker with a passion for helping students and a talent for managing change, we invite you to apply.
Hiring Institution: NTU
A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London.
NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU ( ).
Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district.
Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.
#J-18808-Ljbffr
-
Manager, financial aid
4 weeks ago
Singapore Nanyang Technological University Full timeWe are seeking a dynamic and experienced Manager to lead our Financial Aid team. This role is critical for managing financial aid programs, driving process improvements, and ensuring excellent customer service. The ideal candidate will be strategic, adept at managing change, and skilled in data analytics to enhance operational efficiency. Key...
-
Singapore Nanyang Technological University Full timeYoung and research intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world’s top universities. The School of Humanities (SoH), NTU Singapore, pursues disciplinary excellence as well as promotes interdisciplinary teaching and research. The School aims to equip our students with up-to-date knowledge, critical...
-
Financial Aid Coordinator
4 weeks ago
Singapore Nanyang Technological University Full timeNanyang Technological UniversityWe are seeking a highly skilled and dedicated Financial Aid Coordinator to join our team.About the Role:Administer financial aid activities, including coordination with relevant offices on timelines and updates through circulars.Maintain and update the financial aid website.Evaluate submitted supporting documents and prompt...
-
Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeCompany OverviewNanyang Technological University (NTU) is a research-intensive university that aims to be a premier institution of higher learning in the Asia-Pacific region.
-
Singapore Nanyang Technological University Full timeWe are seeking a skilled Bioinformatics Scientist to join our team at the Nanyang Technological University. This role offers an excellent opportunity to contribute to cutting-edge research in bioinformatics and computational biology.The successful candidate will play a key role in advancing our understanding of microbiome-host interactions and their...
-
Marketing Relations Manager
2 weeks ago
Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeJob SummaryNanyang Technological University (NTU) seeks a Marketing Relations Manager to oversee branding, marketing, and publicity for the National Institute of Education (NIE). This role involves building and managing NIE's brand identity and reputation, ensuring alignment with its mission, vision, and values. The position also manages and plans corporate...
-
Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeWe are seeking a highly skilled Chemistry Professor to join our esteemed faculty at Nanyang Technological University (NTU) in Singapore. The successful candidate will be part of the School of Chemistry, Chemical Engineering and Biotechnology, which is renowned for its cutting-edge education and research in various areas of chemistry, chemical engineering,...
-
Singapore Nanyang Technological University Full timeCompany OverviewNanyang Technological University (NTU Singapore) is a young and research-intensive institution, ranked among the world's top universities. Located in Singapore, NTU offers a unique blend of academic excellence and innovative research opportunities.
-
Senior Financial Aid Program Manager
4 weeks ago
Singapore Nanyang Technological University Full timeJob OverviewWe are seeking a seasoned professional to lead our Financial Aid team at Nanyang Technological University. As a Senior Financial Aid Program Manager, you will play a critical role in managing financial aid programs, driving process improvements, and ensuring excellent customer service.About the RoleThis is a senior-level position that requires...
-
Global Engagement Professional
4 weeks ago
Singapore Nanyang Technological University Full timeJob OverviewNanyang Technological University (NTU) is a world-class institution that engages with global partners in education, research, and innovation. We are seeking an exceptional individual to join our Office of International Engagement as an Assistant Manager.
-
Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeAre you a distinguished economist looking for a new challenge? We are seeking an outstanding Visiting Professor to join our team at Nanyang Technological University (NTU) in Singapore.Nanyang Technological University is one of the world's top universities, known for its research-intensive environment and young faculty. As a Visiting Professor, you will have...
-
Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeAbout the PositionWe are seeking an exceptional Chinese Linguistics Professor to join our esteemed faculty at Nanyang Technological University.As a leading research-intensive university, we aim to cultivate world-class talent and advance knowledge through innovative research and education. Our ideal candidate will be an accomplished scholar with a proven...
-
Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeOverviewNanyang Technological University (NTU) is a world-renowned research institution with a strong focus on systems-level research. The university invites applications for the position of Research Fellow in the Energy Research Institute @ NTU (ERI@N).
-
Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeResearch Fellow - Biofilm Development and Community InteractionsThe Singapore Centre for Environmental Life Sciences Engineering (SCELSE) is a unique interdisciplinary research centre of excellence, hosted by Nanyang Technological University (NTU) in partnership with the National University of Singapore (NUS). Our mission is to understand, harness, and...
-
Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeAbout UsNanyang Technological University (NTU) is a research-intensive university with a strong focus on teaching and innovative pedagogy. The Psychology and Child & Human Development Department, part of the National Institute of Education (NIE), comprises educators, psychologists, and counselors passionate about applying psychology to general education and...
-
Singapore Nanyang Technological University Full timeOPEN-RANK FACULTY POSITION IN ORGANIZATIONAL BEHAVIOR/HRM OPEN-RANK FACULTY POSITION IN ORGANIZATIONAL BEHAVIOR/HRM The Nanyang Business School (NBS) at Nanyang Technological University (NTU) invites applications for an open-rank faculty position in the areas of Organizational Behavior and/or HRM. The position is open to topic area within these broad...
-
Singapore Nanyang Technological University Full timeNanyang Technological University seeks a dedicated professional to support the transition and integration of international students into our institution and Singaporean community.Key Responsibilities:Organize and implement programs to facilitate international student transition and integration.Maintain databases and dashboards for tracking and early...
-
Singapore Nanyang Technological University Full timeJob Title: Academic Lecturer Position at Nanyang Technological University.About Us: Nanyang Technological University (NTU) is a research-intensive university with global standing. Our researchers and faculty members are known for their innovative solutions to real-world problems, which have earned us numerous accolades and recognition.Job Description: We are...
-
Singapore NANYANG TECHNOLOGICAL UNIVERSITY Full timeAbout the RoleWe are seeking a highly qualified and experienced Materials Chemistry Professor to join our team at Nanyang Technological University.The successful candidate will be expected to establish an independent research programme, collaborate with local and overseas research institutions, secure external funding, supervise graduate students and...
-
Singapore Nanyang Technological University Full timeNanyang Technological University (NTU) is a research-intensive university ranked among the world's top institutions. We invite applications for a faculty position in French Language at the rank of Lecturer.Job DescriptionThis role involves teaching introductory to advanced French courses to tertiary students, developing pedagogical materials, and...