Head of Customer Service Center
1 week ago
Head of Customer Service Center & Process Excellence, SEA Join to apply for the Head of Customer Service Center & Process Excellence, SEA role at Alfa Laval Head of Customer Service Center & Process Excellence, SEA Join to apply for the Head of Customer Service Center & Process Excellence, SEA role at Alfa Laval Get AI-powered advice on this job and more exclusive features. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.Who You AreYou are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.If the above sounds like you, this position might be just what you’re looking forAbout The JobWe are seeking an experienced leader to oversee and drive the customer service operations and process excellence initiatives across Southeast Asia. The role is responsible for delivering exceptional customer experience, optimizing service processes, and leading regional teams to achieve operational excellence and customer satisfaction.Job DescriptionStrategic & Operational LeadershipElaborate the annual CSC action plan, setting key priorities aligned with the local Sales Strategy and business targets. Lead the Customer Service team with clear direction, ensuring performance is aligned with company goals and the defined plan. Develop, motivate, and coach direct reports to strengthen competencies and secure succession planning. Order Management & ExecutionOversee the end-to-end order fulfilment process, from entry to delivery, ensuring accuracy, timeliness, and adherence to customer contract requirements. Monitor and follow up on backlog and invoicing to ensure timely revenue recognition and customer satisfaction. Coordinate order logistics with Alfa Laval factories to align with contractual delivery terms. Customer & Stakeholder CollaborationChampion a customer-centric mindset and ensure consistent high-quality service delivery. Act as the main point of escalation for complex service issues or key accounts and drive the custoner claims management process Coordinate closely with Sales, Finance, Supply Chain, and other departments to ensure a seamless customer experience. Finance & credit risk ManagementExecute the credit control as instructed by Finance through the Customer Support team. Coordinate with the Finance team for backlog follow-up, and resolution of credit or
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Regional Head of Service
1 week ago
Singapore Michael Page Full timeOverview Regional Head of Service & Operations (Data Center) – Michael Page About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data center fit-outs. Job Description The Regional Head of...
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Regional Head of Service
1 week ago
Singapore Page Executive Full timeTake Charge of Large-scale, Mission-Critical Fit-out Customer Projects Hands-on & Lead Cross-Functional Teams About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data center fit-outs. Job...
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Regional Head of Service
2 weeks ago
Singapore Page Executive Full timeTake Charge of Large-scale, Mission-Critical Fit-out Customer Projects Hands-on & Lead Cross-Functional Teams About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data center fit-outs. Job...
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Singapore Citi Full timeThe SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines. This critical role is also responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...
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Singapore Citigroup Inc. Full timeOverview The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance with regulatory guidelines. This role is responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...
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Singapore Citigroup Inc. Full timeOverview The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance with regulatory guidelines. This role is responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...
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Singapore Citi Full time $120,000 - $200,000 per yearThe SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines. This critical role is also responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...
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Singapore Citi Full time $120,000 - $240,000 per yearDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe SVP - Head of Service Delivery - Contact Center will lead and...
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Manager Customer Service Center
1 day ago
Singapore IATA Full time $120,000 - $240,000 per yearEmployment Type: PermanentContract Duration: Why you will love working hereAt IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the...
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Manager IATA Customer Service Center
6 days ago
Singapore International Air Transport Association (IATA) Full timeOverview Employment Type: Permanent Contract Duration: Why you will love working here At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive. Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the...
